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Airtel - no commitments fulfiled from beginning

This is a discussion on Airtel - no commitments fulfiled from beginning within the Broadband forums, part of the Internet Services category; Dear CONSUMER COURT, I complaint many a times here regerding cancellation and refund of security deposit with AIRTEL BROADBAND. I ...

  1. #1
    Inderdeep is offline Junior Member
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    Feb 2012
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    Angry Airtel - no commitments fulfiled from beginning

    Dear CONSUMER COURT,

    I complaint many a times here regerding cancellation and refund of security deposit with AIRTEL BROADBAND. I was assured that it is company's policy that refund would be given by cheque by post within 45 days.

    My Complaint: It has been more that 15-16 times I complained through e-mail to AIRTEL BROADBAND, more than 20 times i called up AIRTEL CUSTOMER CARE, more than 3 visits to AIRTEL HEAD-OFFICE Jalandhar, But what I get is only Harrassment. As per section 15,17 of THE INDIAN CONTRACT ACT, Airtel has commited many a times many things which were never fulfilled and also no concern was taken by them only a reply "Your concern has been registered and we will get to you by ____(date)".

    My previous complaint here was also ignored and no reply was given.

    Illegal lien has been exercised on my deposit of Rs 500 which is against Section 170-171 of Contract ACT.
    My connection number was : 0181-4621017
    At this website also, I only got the same reply but no concern was taken by them into consideration so I assume AIRTEL is not only committing FRAUD with people but also with this consumer court Forum.
    I also confirmed on 29feb,2012 for refund issues and was told that it is listed and will be given by 20 MARCH,2012. Now Airtel Office people say to call to the customer care which i cant because I have number is disconnected and I have no number to enter when it eletronically demands
    Since 45 days have expired I demand a interest from AIRTEL at rate given by banks on Saving Deposits.

    Pls Help Me

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Inderdeep,

    This is to inform you that your concern listed 02 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com
    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

    Facebook - Airtel Presence | Facebook

  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Inderdeep,

    We would like to inform you that your concern listed 02 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook

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