Dear M.Chidambaram,

This is to inform you that your concern listed on 26 March. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear M.Chidambaram,

We would like to inform you that your concern listed 26 March 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hi Tony,

'Airtel - the Worst Service in Broadband'

This is exactly what I experienced. I will spread my word of mouth for 'No Airtel'. Here is what happened:

- I was in need of a broadband connection. I checked the Airtel website and attempted to apply for a connection. They offered some cash back plans. However, I didn't apply, but, provided the contact details

- In 3 to 4 hours, I received a call from an Airtel customer service executive understanding my needs. He asked me to keep the documents ready

- It was 10th August 2012. He visited me, I provided him the documents + entire first month plan rent Rs 1699 + some installation fee of Rs 250. I asked for a bill, he provided me a sheet with no information entered, but signed by him and the amount (good thing, the receipt was from Airtel)

- He promised me that the connection will happen in 3 days time (Maximum by August 16th 2012). He also informed me that, I would receive a verification call on Monday / Tuesday (August 13th / 14th)

- To my surprise, I didn't receive any phone calls. Hence, I contacted him on Monday. He said, he will get back to me

- No verification calls on Tuesday as well. I called him, he said he will get back to me. I again called him on Tuesday evening. He didn't pick up the call

- Wednesday was Independence day (national holiday)

- I called him on Thursday (August 16th, 2012), he didn't pick up the call

- It was Friday,no response yet. I called him again, he didn't pick up the call

- Finally, I lodged a complain with Airtel customer service, they noted it as high priority. Later, I also got a call from some executive from Airtel, mentioning, that there are no ports in the apartments. 'WTF' why did it take a week long to inform this, and that too with all my money.......

- He said, he will sort it out and for sure, get the connection by Tuesday (August 21, 2012, since, Monday was ID, national holiday). I was damn, 'ok' with his promise

- It was Tuesday (No call). I called him, he said he will get back to me

- Now, it was Wednesday (August 22, 2012), I called him, he said he will get back to me

- And then Thursday (August 23, 2012)... he didn't call me again. I called him, he said still there are no ports, and he cannot guarantee the connection. He said he will reimburse the full money back

People, can you imaging the torture the Airtel executives given me for two weeks, taking my time and money with them, and responsible for my loss in business.

They should pay me for the pain they have caused.

I strongly advise everyone not to go with 'Airtel' service, mobile, broadband, or anything. Similar instance, I have experience with their mobile service as well. I change to 'Vodafone'. For Broadband, there are plenty of emerging vendors, who are ready to serve you better. Try some of them!

I am waiting for the money (reimbursement), and would write more if I don't receive it on time.

Namaste Santosh,

This is to inform you that your concern listed 23 Aug 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com

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