Originally Posted by rohitpal

Dear Sir/Madam,

I had a tata photon - 1 year corporate plan when i was working with ERNST AND YOUNG INDA PVT LIMITED.my account number is Acc No: 978542767 . i had paid 6060 rupees as a part of corporate plan for 2 gb usage per month. Now my plan was activated on the 13th of december 2010 , so it should have been valid up to 12th of december 2011, and after that my device should have been deactivated . I called up the customer service around 9th of december 2011, but the agent on the call told me that still 1 more month was remaining on my plan. I thought maybe i might have made a mistake in calculating the end period of my plan, but when i checked my account online in january it showed that it was on for 13 months . that's when i came to know that i was being misled by TATA PHOTON . Thus i called up the customer service to deactivate my account. But the agent said that i had to send an email to do so. Even thought i sent an email there was no response . so i called up the agent again on the 20th of january, it was only when i insisted that my account be deactivated that the agent processed the request for deactivating my account.

I was fooled by TATA PHOTON . Today i received my bill, the amount was 3162 rupees. for 1 month and 8 days. I was shocked after seeing the bill because for 1 year i was charged 6060 and for 1 month and 8 days , i was charged 3162. it made no sense to me , so i called by the customer service nodal desk . the agent on the phone(ankush) initially started giving me evasive answers. But when i explained him the entire situation, he told me that my yearly advance plan was reactivated again on the 13th of december 2011. I told him that i was not informed about the same even once. He said that tata photon guys had informed me, which was absolutely false.

I haven't received any communication from tata photon about automatic renewal of my plan.
Since i was with ERNST AND YOUNG, i have seen 2 of my friends' plans getting expired and their devices stopped working the day when their plan expired.So this is a good way that tata has devised to fool its customers. I am absolutely disgusted with this kind of service. YOu people are tricking customers. I am not going to accept this bill. Even if you were to charge this bill on a pro rata basis , on what basis would you charge me 3162 for 1 month 8 days when u had charged me 6060 for 12 months,

This is a blatant injustice one to me and i am gonna fight against it.

Dear Mr. Pal,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 297538663 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Originally Posted by Tata Docomo Customer care

Dear Mr. Pal,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 297538663 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Dear Mr. Pal,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per complaint number 297538663 our concerned department team tried to contact you on given alternate number 9833220137, but could not establish the same. Further, regarding bill adjustment forwarded to relevant team we will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.