Hi,

Still I have not got any resolution. Even though there field engineer visited at my place, he collected the network stats. There is no service in the area. There networking team called me & asked me to mount 6 mtr. antenna on terrace. But as it is residential are & it is not permitted in that area so I declined. Now they are asking me to wait till 29th Feb, 2012. I am fed up of it I can't wait for one more month.

And I have one more simple doubt about this forum: This forum is jut for posting our complaints or there is some background action is also taken against the service providers.
I guess it is a informative forum but it would be good if some background team also works for resolutions of the complaints.

Thanks,
Gaurav

Originally Posted by agauravarora

Hi,

Still I have not got any resolution. Even though there field engineer visited at my place, he collected the network stats. There is no service in the area. There networking team called me & asked me to mount 6 mtr. antenna on terrace. But as it is residential are & it is not permitted in that area so I declined. Now they are asking me to wait till 29th Feb, 2012. I am fed up of it I can't wait for one more month.

And I have one more simple doubt about this forum: This forum is jut for posting our complaints or there is some background action is also taken against the service providers.
I guess it is a informative forum but it would be good if some background team also works for resolutions of the complaints.

Thanks,
Gaurav

Dear Mr. Gaurav,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 297690167 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

The customer care executives are very much in hurry to close the docket. Although there is no resolution given to customer and not even the customer is satisfied, they just close the ticket. They only encourage customer to raise more and more complains. I think in 2-3 months I have raised around 20 complains to get resolution.
No any resolution yet.
I have also mailed to Customer.care@tatatel.co.in.

Originally Posted by agauravarora

The customer care executives are very much in hurry to close the docket. Although there is no resolution given to customer and not even the customer is satisfied, they just close the ticket. They only encourage customer to raise more and more complains. I think in 2-3 months I have raised around 20 complains to get resolution.
No any resolution yet.
I have also mailed to Customer.care@tatatel.co.in.

Dear Mr. Gaurav,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per complaint number 297690167 request you to visit the nearest outlet.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.