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Airtel Broadband, Additional billing issue

This is a discussion on Airtel Broadband, Additional billing issue within the Broadband forums, part of the Internet Services category; Subject: Continued wrong Billing Regarding post paid land line 04040240035Dear Sir/Madam,This is regarding wrong billing on the above number after ...

  1. 02-08-2012, 06:44 PM #1
    Srinivas_T
    Srinivas_T is offline Junior Member
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    Default Airtel Broadband, Additional billing issue

    Subject: Continued wrong Billing Regarding post paid land line 04040240035Dear Sir/Madam,This is regarding wrong billing on the above number after significant effort to get it resolved earlier. The facts are as follows:We had broad band on the above number for about two years and have asked it to be de-activated in August 2011 due to consistent poor quality of service.We were informed that it will take 30 days to de-activate and that the router will be taken back in a week.Inspite of this, we are being billed 120 after the request for de-activation and this bill is constantly being added to the telephone bill.We have requested several times to your customer support to fix this issue and everytime we are told that they will call back in half hour but it has never happened and we are being asked to pay a bill of about 4000/- extra which is completely the fault of inconsistent customer care at airtel.I request you to urgently look into this issue and look at our broadband usage and remove all the back dated bills you are piling on us even when we have completely disconnected and have got a different service provided about 4 months back itself.Please do not call me or any of our staff because when you are on the phone there is no paper trail and this is irritating. What ever communication happens, I want it by e-mail so that we can be clear about the facts.Please resolve this at the earliest.Airtel was the best service provider two years back when I have taken their service, from the last 6 months their services have deteriorated terribly and customer support is just appalling.Regards,Srinivas
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  2. 02-09-2012, 02:17 PM #2
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    Airtel_Presence
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    Dear Srinivas,

    This is to inform you that your concern listed on 08 Feb 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 02-22-2012, 03:56 AM #3
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    Airtel_Presence
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    Dear Srinivas,

    This is to inform you that your concern listed 08 Feb. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at airtel: About bharti airtel: Feedback .

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  4. 02-26-2012, 02:22 AM #4
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    Airtel_Presence
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    Dear Srinivas,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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