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Airtel broadband fraud billing and harrasment

This is a discussion on Airtel broadband fraud billing and harrasment within the Broadband forums, part of the Internet Services category; I had a Airtel IPTV connection with broadband and fixed line included with details as follows Account No: 16277863 Landline ...

  1. 02-07-2012, 04:03 PM #1
    goyalvaibhav
    goyalvaibhav is offline Junior Member
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    Angry Airtel broadband fraud billing and harrasment

    I had a Airtel IPTV connection with broadband and fixed line included with details as follows
    Account No: 16277863
    Landline no : 08042065612

    I had requested to cancel/deactivate my IPTV but continue with broadband and fixed line on same connection.
    The executives confirmed that IPTV is deactivated and I didnt confirm this as I was already using Tata Sky DTH service.
    On 5th Sept 2011 I had requested to migrate to 4 Mbps/ Turbo 30 GB plan (Req No : 3491428) , which I was migrated to on 11 Sept as I was geting speeds of 4 Mbps.
    Later I was informed that my bill for month of Sept is Rs60000 and my plan is not turbo 30 GB plan but some Freedom plan under which I have been charged for additional usage.
    WHY WAS I MIGRATED TO SOME PLAN WHICH I DID NOT REQUEST AND I ALWAYS HAD HEAVY DOWLOADS AND I WOULD NEVER ASK TO MOVE TO A LIMITED DOWNLOAD PLAN.

    FINALLY BRAODBAND AND FIXED LINE WERE ALSO DEACTIVATED ALTHOUGH I SPECIFICALLY ASKED TO DEACTIVATE ONLY IPTV.


    I have raised numerous complaints for the billing issue and I have also written many mails to airtel customer care but this was not resolved. Everytime there are false promises.

    Today I got a call from there legal department that I have to PAY 1,50000/-. This has prompted me file this complaint.
    Note : I have still not received any bills for this amount.



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  2. 02-09-2012, 11:50 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Vaibhav,

    This is to inform you that your concern listed on 07 Feb 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 02-16-2012, 05:29 AM #3
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Vaibhav,

    This is to inform that your concern listed on 07 Feb. 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  4. 02-22-2012, 03:17 AM #4
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Vaibhav,

    We would like to inform you that your concern listed 07 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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