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Airtel Customer Care harassing and not transfering

This is a discussion on Airtel Customer Care harassing and not transfering within the Broadband forums, part of the Internet Services category; I logged a request on 23-Jan to shift my airtel landline no (0124-4277349) on which my braodband and iptv runs ...

  1. #1
    ruchikagrover is offline Junior Member
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    Default Airtel Customer Care harassing and not transfering

    I logged a request on 23-Jan to shift my airtel landline no (0124-4277349) on which my braodband and iptv runs to my new address. It has been now more than 10 days that i am following up with airtel customer care daily at-least 2-3 times.

    Leave the part of looking into issue, i never got a call back from airtel to update me of my request's status and airtel customer care is treating me so bad that it is a mental harassment.

    As per the latest converstion i had with your customer care my landline is already transferred as per the system records and I have to pay the charges. To my surprise, i still see my landline phone, set of box and tv all packed in boxes at my place. And why should i pay the charges for getting no service.

    I have been tired of follow-ups. I would need two things from consumer forum:

    1. Get my landline transfered at the earliest as it effects my work and my personal life.
    2. I need compensation for the loss of my business coz of absence of internet for last 11 days.

    Will be great if someone can look into this issue and help me!!

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Ruchika Grover,

    This is to inform you that your concern listed on 03 Feb. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Twitter

    Facebook - Airtel Presence | Facebook

  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Ruchika Grover,

    We would like to inform you that your concern listed 03 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Twitter
    Facebook - Airtel Presence | Facebook

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