Originally Posted by abhijeet.jain

Hi,

I had tata indicom broadband that was deactivated on my request on 27th July and I received a formal email from them for this. Later when I came back to India and applied for tata indicom i was shocked when they said that I need to clear my previous dues of Rs 1300 for Rental from 19th July to 25 Oct as my connection was deactivated on 25th Oct.

Later after follow ups for 2 months my amount was waived off(confirmed by Customer Care) and after that I got a new connection. On the same day my connection was suspended because of my previous dues. Don't know if previous dues was waived off how come the same amount was back.

Now yesterday I again got confirmation that my amount is waived off and due amount now is Rs 2.87 for which I paid Rs 3 today at Tata Indicom outlet and they confirmed me that my boradband will be active by 4-5 PM today. It was not active now when I called Customer Care they are again saying that my account is showing previous dues. I am fed up of this and want to register a case againt them.

Old A/c number - 976410868
New - 980536471

Regards
Abhijeet Jain

Dear Mr. Abhijeet Jain,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, as per our records we found that your Broadband connection bearing account number 976410868 has been disconnected on 25^th Oct’11 and there are no dues pending on your account.

However, your new connection bearing account number 980536471 is in active state and it is activated on 14^th Jan’12. Further, if you are facing any issues regarding activation please contact us through the given below mail id.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.