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Complaint - Airtel Broadband Cancellation

This is a discussion on Complaint - Airtel Broadband Cancellation within the Broadband forums, part of the Internet Services category; Hi, I had asked for cancellation of my Airtel Broadband connection on 10th Dec 2011 (Airtel no. - 40611632). The ...

  1. 01-23-2012, 03:12 PM #1
    ArpitaSaha
    ArpitaSaha is offline Junior Member
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    Angry Complaint - Airtel Broadband Cancellation

    Hi,

    I had asked for cancellation of my Airtel Broadband connection on 10th Dec 2011 (Airtel no. - 40611632). The Airtel customer care and associates asked me to submit applications and details in person , which I did . Still they did not cancel the connection. And had been receiving ebills.

    I had paid all the bills. My billing cycle being 16th - 17th , I had paid the entire amount inorder to cancel the connection for Nov. They confirmed me that the connection would be cancelled and no bills would be generated henceforth. But still I am receiving bills. I am not in Kolkata since 10th Dec, hence I cannot even access the internet.

    Also I sent them mails to sent me the hard copy, instead the 121 customer care sent me a mail that they will not cancel the connection since I sent a mail of rejecting the cancellation procedure.I don't understand whether they understand English or not. In simple language I wrote to send me a cancellation hard copy.

    If this complaint is being looked upon by Airtel, please do something. As I am tired of visiting personally and sending mails which I do not get proper respond. If I asked for paying bill I get immediate respond but when I speak of cancellation no one responds. Great!!!
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  2. 02-06-2012, 07:51 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Arpita Saha,

    This is to inform you that your concern listed on 23 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. 02-06-2012, 08:12 AM #3
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Arpita Saha,

    This is to inform you that your concern listed on 23 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  4. 02-14-2012, 12:52 AM #4
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    Airtel_Presence
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    Dear Arpita Saha,

    This is to inform you that your concern listed 23 Jan. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at airtel: About bharti airtel: Feedback .

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  5. 02-17-2012, 01:59 AM #5
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Arpita Saha,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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