Dear Svanoop,

This is to inform you that your concern listed on 23 Jan 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Svanoop,

We would like to inform you that your concern listed 23 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I took Airtel Braodband connection on 11th September-2011
My monthly plan is Turbo 4Mbps 75 GB . Plan start date is 11th Sep -
After 1 week the connection got terminated due to Airtel Technical issue. Several complaints had been made and after 5 days the conection was again working .
first month bill - from 11th sep to 10 oct as per bill satement is Rs.2965 which was incorrect . I received 2 bills for one connection . so instead of Rs 1699 + taxes i received Rs 2695 as bill amount.
After repeated complaints to AIrtel customer care , even then the problem was not resolved and Airtel people called several times and told that problem is resolved and i will be receiving correct bill .
Again after a month i received 2 bills for a single connection ( this time for some number from Chennai ) . total of 15 - 20 complaints were made but nothing was done from Airtel . someone from Airtel used to call everyday and harass me for payment for 2 bills even though i had only one connections.
I had made payment of Rs 500 ( installation ) + 1st month Bill ( 1900) + second month Bill ( 1900) .
Also i had made a request for plan change , Airtel told that it will be changed from Oct 12 and then Nov 12th .
But instead of changing the plan and correcting the bill Airtel , disconnected my connection saying that bill was due .
During the month of October i had told Airtel that if the problem was not resolved I will be terminating the connection .
And finally during October i went to Airtel customer care and gave request for termination and before that i had given request through mail also .

I am attaching several mails for your reference .
-------------------------------------------------

Dear Customer,

Ref: Email dated 24-09-2011, regarding connection not working for your airtel account number 7005254851.

Thank you for writing to airtel.

We regret the inconvenience caused to you in this regard.

We would like to inform that your concern has been registered with us with the reference number 4605382 and the same will be addressed by 24-Sep-2011 08:00 PM.
We hope that we have been able to address your query suitably. Please do write in for any further assistance.
warm regards,
Kiran Kumar R.
customer care executive
bharti airtel limited.


--------Original Message----------
Sent: 24/09/2011 10:21:13 AM
Subject: Broadband not Working inspite of several complaints

Hi,

I have made several complaints for broadband not working . but still the issue
has not been resolved . I got SMS from Airtel that its resolved .
Even when i called customer care they are telling the same thing . but its not
resolved .

And now when i am calling 198 from my landline no. its not getting connected to
customer care .

Request you to kindly rectify this issue immediately failing which , i am not
going to make any payment. And if its not resolved today , take the request for
terminating the connection.

;
complaint No : 4470870 . Complaint date : 22/9/2011
-- ----------------------------------------------------
HI ,

My monthly plan is Turbo 4Mbps 75 GB . Plan start date is 11th Sep -

first month bill - from 11th sep to 10 oct as per bill satement is Rs.2965 which is incorrect .

Please send me the correct bill .

ANd call me on my cell no 9739497722 for clarification

Regards,
Gautam Kumar
9739497722

On Fri, Oct 14, 2011 at 2:01 PM, <121@airtel.in> wrote:

Dear Customer,

Ref: Email dated 14-10-2011, expressed your concern regarding non-receipt of invoice # 586476060 for the airtel number 08040901193.

Thank you for writing to airtel.

We have attached the bill invoice number 586476060 for the period 11-09-2011 to 10-10-2011. Kindly find the attachment in this mail.

The current outstanding amount in your account is Rs. 2965.59/- and payable by duedate 31-10-2011.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

We hope that this response has addressed your query suitably. Please do write in for any further assistance.


warm regards
Maheshwarappa H
customer care executive
bharti airtel limited .
-------------------------------------------------
nodal.southabts@in.airtel.com to me

show details 11/23/11

Dear Mr. Gautham,

Warm greetings from airtel Telemedia Services.

With reference to your e-mail dated 21/11/2011, you have expressed your concern regarding bill charges for your airtel account number: 7005254851.

Please accept our sincere apologies for the inconvenience caused. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.

Further to our telephonic discussion, this is to inform you that your concern has already been registered with the reference number 7539768 it has been forwarded to our relevant team and it would be processed by 28/11/2011, 05:10 PM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you

Disclaimer:

Please feel free to speak to our call center executive on 121(queries) and 198 (complaints or requests). You may also email us at121@airtel.in

If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at 080-41115338 between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal.southabts@airtel.in.

If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate.southabts@airtel.in or you may call at 080-41115201 between 9:30 AM and 6:30 PM, Monday to Friday.

Nodal Office
airtel Telemedia Services

Assuring you our best of services
Yours sincerely
Bhaskra


---------Original Message----------

To: nodal.southabts@in.airtel.com
Cc:
Sent: 22/11/2011 06:17:43 PM
Subject: Re: FWD: INCORRECT BROADBAND BILL LANDLINE NO : 080-40901193 [|BAL|Qrc22211111311256704308|]

See the below response from Airtel . Here its clearly mentioned about plan
change ..

Just send me the correct bill and remove this connection . i am not interested
in Airtel anymore .because of such bad service ..

Regards,
Gautam ...


On Tue, Nov 8, 2011 at 9:29 PM, <121@airtel.in> wrote:
Dear Customer,

Ref: Email dated 07-11-2011, concern regarding billing issue,DSL user ID and
plan change status for airtel number 08040901193.

Thank you for writing to airtel.

We regret the delay in responding to your mail.

We would like to inform you that we have registered a complaint regarding
billing issue with reference number 509496 and the same has been forwarded to
our senior department.Our team is working on the same and the complaint will be
resolved by earliest.

Further we would like to inform you that as per the telephonic conversation had
with you on 9739497722 we have confirmed your DSL ID as 08060168585_kk and we
request you to kindly ignore the mails of incorrect DSL ID.

Furthermore we would like to inform you that your request for plan change to
Max 30 GB 1299 UL @ 2Mbps will be migrated on 11-11-2011.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Please do write in for any further assistance.


Warm regards
Vamsee Krishna
customer care executive
bharti airtel limited



On Tue, Nov 22, 2011 at 5:43 PM, <121@airtel.in> wrote:
Dear Customer,

Ref: Email dated 22-11-2011, concern regarding billing for airtel number
08040901193.

Thank you for writing to airtel.

We would like to confirm that we had already registered a complaint with
reference number 7640858. Our team is working on the

same and the request will be resolved by 30-NOV-2011 10:45 AM.

Further, we would like to inform you that we do not find any requests for plan
migration. Hence we request you to revert us with the Service Request number to
process your concern.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look

forward to a very warm and fruitful association with you.

Please do write in for any further assistance.


Warm regards,
Ranjan
customer care executive
bharti airtel limited.

---------Original Message----------

Sent: 22/11/2011 01:45:52 PM
Subject: Re: FWD: INCORRECT BROADBAND BILL LANDLINE NO : 080-40901193
[|BAL|Qrc22211110911256698995|]

I had given request for bill plan change a month back . And i also made payment
according to my actual bill . So there is no question of blocking the
connection due to non payment . Its AIRTEL's mistakes and i am suffering
because of that .

Its really horrible experience . Send me actual bill and term