Hello Sir,

This is in regard to complain agains Tata Indicom, I was the internet user for Tata Indicom. I bought the plan for 500 Rs/month. In bill of month October, 2011 they charged me amount of 1875.39 Rs. and showed wrong downloaded/uploaded. I was not satisfied with bill so raised case with Tata Indicom customer care many time to correct my bill as per my plan. Now they have disconnected my Internet service and not resolving the bill issue.

At moment, I need your involvement in this case so that I can get the resolution.

My details with Tata Indicom :-
Name :- N Chakraborty
C-9,Maruti Complex
Chhani Jakat Naka
Vadodara
Mob :- 09662537030

Thanks & Regards,
N Chakraborty

Originally Posted by joginderahlawat

Hello Sir,

This is in regard to complain agains Tata Indicom, I was the internet user for Tata Indicom. I bought the plan for 499Rs/month having 10GB free data download. In bill of month October, 2011 they charged me amount of 10534 Rs. and showed wrong downloaded/uploaded. I was not satisfied with bill so raised case with Tata Indicom customer care many time to correct my bill as per my plan.I am giving 2 case ID for reference overhere :-366384 & 293218331. Now they have diconnected my internet service and not resolving the bill issue.

At moment, I need your involvement in this case so that I can get the resolution.

My details with Tata Indicom :-
Name :- J Surtmal
O-401,Heliconia,
Magarpatta City, Pune -411028
Maharashtra
Mob :- 9049208825

Thanks & Regards,
Joginder Ahlawat

Dear Mr. Jogindar Surtmal,

Greetings from Tata Docomo!

We would like to inform you that, we have confirmed from the concerned department that, regarding your complaint on billing bearing vide docket number 293218331 there was no wrong billing and you are charged as per the usage and same has been updated to you.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Originally Posted by N Chakraborty

Hello Sir,

This is in regard to complain agains Tata Indicom, I was the internet user for Tata Indicom. I bought the plan for 500 Rs/month. In bill of month October, 2011 they charged me amount of 1875.39 Rs. and showed wrong downloaded/uploaded. I was not satisfied with bill so raised case with Tata Indicom customer care many time to correct my bill as per my plan. Now they have disconnected my Internet service and not resolving the bill issue.

At moment, I need your involvement in this case so that I can get the resolution.

My details with Tata Indicom :-
Name :- N Chakraborty
C-9,Maruti Complex
Chhani Jakat Naka
Vadodara
Mob :- 09662537030

Thanks & Regards,
N Chakraborty

Dear Mr. Chakraborty,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned team tried to contact you on the given alternate number but unable to establish the contact. Hence, we request you to kindly provide us your Tata internet connection details, e-mail id or your other alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Hi,

Tata Indicom Customer Service has a careless attitude and are not ready resolving the customer issues.

My Account No: 974749213, Phone No: 200417946. I have switched my plan to DS401-ADSL-512Kbps-499-limited (512kbps, Free Data Transfer 10GB) on 03 Nov 2011 and as per the new tariff plan the bill number (1150212359 &1168814258) should have been calculated, but were calculated as per my old plan Tariff Plan: RoM-Parivar 250 Billing Plan ( 256kbps with Free Data Transfer 1 GB).

After repetitive emails to customer-care service (listen@tatadocomo.com,3030@tatatel.co.in) for rectifying the bills and issues it was not taken care of and every time i was only given a customer reference numbers and promises for resolving the issue.

I interacted with different customer support executive i.e Jyoti B Pawar, Shraddha Joshi, and Sathish Kumar but nothing was really done after 3 months finally the Billing department suspended my connections. And it seems the issue is still open !!!! and it certainly proofs how the inter department works between the Tata Indicom Services and Billing department, Customer services change the tariff plan and billing department has no clue about it and they are generating the bills with old tariff plan and are not interested to resolve the issue.

Originally Posted by ajitesh2

Hi,

Tata Indicom Customer Service has a careless attitude and are not ready resolving the customer issues.

My Account No: 974749213, Phone No: 200417946. I have switched my plan to DS401-ADSL-512Kbps-499-limited (512kbps, Free Data Transfer 10GB) on 03 Nov 2011 and as per the new tariff plan the bill number (1150212359 &1168814258) should have been calculated, but were calculated as per my old plan Tariff Plan: RoM-Parivar 250 Billing Plan ( 256kbps with Free Data Transfer 1 GB).

After repetitive emails to customer-care service (listen@tatadocomo.com,3030@tatatel.co.in) for rectifying the bills and issues it was not taken care of and every time i was only given a customer reference numbers and promises for resolving the issue.

I interacted with different customer support executive i.e Jyoti B Pawar, Shraddha Joshi, and Sathish Kumar but nothing was really done after 3 months finally the Billing department suspended my connections. And it seems the issue is still open !!!! and it certainly proofs how the inter department works between the Tata Indicom Services and Billing department, Customer services change the tariff plan and billing department has no clue about it and they are generating the bills with old tariff plan and are not interested to resolve the issue.

Dear Mr. Ajitesh,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 296628399 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.