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Airtel broadbad ilegal bill generating after cance

This is a discussion on Airtel broadbad ilegal bill generating after cance within the Broadband forums, part of the Internet Services category; I was using Airtel broadband in New delhi since July 2011 and submitted the application for connection cancellation to custumer ...

  1. 01-21-2012, 12:31 AM #1
    anisul
    anisul is offline Junior Member
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    Default Airtel broadbad ilegal bill generating after cance

    I was using Airtel broadband in New delhi since July 2011 and submitted the application for connection cancellation to custumer care they said that that will be automatically cancel new delhi Airtel received the application on Oct 18, 2011 (as per their records). They say cancellation takes about 15 days, and that means I am liable to pay LAST bill for the duration of 10-Sep-2011 to 04-May-2011.


    A person from Airtel office in Hyderabad came and took the equipment but it seems Airtel did not disconnect the connection. They are still (it is August!) generating bills in my name. Airtel even changed my plan from 1299 unlimited to 499 (in May when the connection should have been disconnected) and has been generating someoutrageous amounts of bill - for unexplained bandwidth usage. Yesterday a lady called me from 040-40203813 to inform me that they would issue a legal notice to me if I don't pay the outstanding bill of Rs. 5795 within a day. She said she would reduce my amount and give me some rebate. (Does this mean they know it is their mistake?)


    When I told her why the connection was not disconnected, she said she is not concerned about details. All she knows is that I have to pay bill, and if I don't, they will issue legal notice. pls sugges me
    I will go for polic station or what shuld i do
    my airtel broad band landline no is
    01146080716
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  2. 02-06-2012, 03:45 PM #2
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    Airtel_Presence
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    Dear Anisul,

    This is to inform you that your concern listed on 21 Jan 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 02-09-2012, 01:43 AM #3
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Anisul,

    This is to inform that your concern listed on 21 Jan. 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 02-14-2012, 02:22 AM #4
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    Airtel_Presence
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    Dear Anisul,

    We would like to inform you that your concern listed 21 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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