Originally Posted by guest12

I am residing in Kolkata and I purchased a Samsung laptop on 11thJun,2011 and with that I got a tata photon+ device for Rs.1600 with offer Rs.6000 usage(The offer: First 2 months 15GBunlimited free of Rs.1500/month and next 4 months 2GB free of 750/month i.e. total 2*Rs.1500+4*Rs.750=Rs.6000). They provided me the first 2 months free but for next 2 months they made a bill of Rs.3300(approx). When I went to the Tata photon + shop they are saying that 'Your plan has not been changed to 2GB plan so you need to pay the bill' and lodged a complaint. though I requseted the customer care to change my plan to 2GB plan just before it gets completed 2 months. Then they started calling me and forcing me to pay the bills.Adding late payments they made a bill of 3600(Approx). Today I got a notice from Mr. Arun Goswami, advocate,High Court,Kolkata and he has also forced me to pay the bills..Please help me in this regard.
My Tata photon no is 9230038304
My personal no is 9051192696

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing vide docket number 294619839, has been put before the concerned department. We have accorded it top priority, and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by Tata Docomo Customer care

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing vide docket number 294619839, has been put before the concerned department. We have accorded it top priority, and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per vide docket number 294619839 our concerned department spoke with Ujjwal Sen on alternate number 9051192696 and updated the resolution.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.