Originally Posted by mukulp

I have done recharge of my TATA Photon No 9271664408 on 30th December 2011.Though the

transaction had failed the amount had been deducted from my account. On enquired with the Customer

service through phone as well as mail, i have not yet received answer in the written format, but I hav

all the auto generated tracking numbers for all the mails given to them. When enquired through phone

they are just dragging the issue instead of reversing the charges to my account.I seek your help and

advice in this regard.

Name- Mukul

Dear Mr. Mukul,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your transaction details or send us a bank statement from which you have done a transaction to your mobile number 9271664408 which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

I have attached my bank transaction statement for your resolving the issue
i have sent the statement to cs.helpdest@tatatel.com before on 14th of Jan 2012.
i have several customer care telephonic discussion with your executive (reference no. 1269210891,1273895357) on-line complained track no:00397090112 , I00264040112
Everybody has promises to do the reversal of the money within 24 hr but still i have not received the money,

Do the needful otherwise i will have to take the legal action
Photon No: 9271664408

Regards
Mukul B Pattanayak

I am Mukul Pattanayak tried to recharge my TATA photon No 9271664408 on 30th Dec. 2011 of Rs.1001 my recharge got failed even though there is a deduction of the amount from my account.
I have launched my complain on 5^th Jan 2012 to customer care through telephone and executive promised to reverse the money on 11^th Jan, but till now it has not been done so far.
After that I have telephonic discussion with customer care executive several times (Ref. No. 1269210891,1273895357,1274940277) everybody has promised to reverse the money within 24hr. which is not done so far.
As per their (customer care executive) request I have sent my bank statement to email id cs.helpdest@tatatel.com, Customer.care@tatatel.co.in, but there is no reply,

I am attaching my bank statement to you also for your reference.

More than 20days is over still I have not got my money or any satisfactory response, every time I call customer care executive say that they will reverse the amount with in 24hr.
Now what should I do? Waiting for the reply

Regards

Mukul Pattanayak

Originally Posted by mukulp

I am Mukul Pattanayak tried to recharge my TATA photon No 9271664408 on 30th Dec. 2011 of Rs.1001 my recharge got failed even though there is a deduction of the amount from my account.
I have launched my complain on 5^th Jan 2012 to customer care through telephone and executive promised to reverse the money on 11^th Jan, but till now it has not been done so far.
After that I have telephonic discussion with customer care executive several times (Ref. No. 1269210891,1273895357,1274940277) everybody has promised to reverse the money within 24hr. which is not done so far.
As per their (customer care executive) request I have sent my bank statement to email id cs.helpdest@tatatel.com, Customer.care@tatatel.co.in, but there is no reply,

I am attaching my bank statement to you also for your reference.

More than 20days is over still I have not got my money or any satisfactory response, every time I call customer care executive say that they will reverse the amount with in 24hr.
Now what should I do? Waiting for the reply

Regards

Mukul Pattanayak

Dear Mr. Mukul Pattanayak,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing vide docket number COM078659459, has been put before the concerned department. We have accorded it top priority, and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by mukulp

I have attached my bank transaction statement for your resolving the issue
i have sent the statement to cs.helpdest@tatatel.com before on 14th of Jan 2012.
i have several customer care telephonic discussion with your executive (reference no. 1269210891,1273895357) on-line complained track no:00397090112 , I00264040112
Everybody has promises to do the reversal of the money within 24 hr but still i have not received the money,

Do the needful otherwise i will have to take the legal action
Photon No: 9271664408

Regards
Mukul B Pattanayak

Dear Mr. Mukul Pattanayak,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing vide docket number COM078659459, has been put before the concerned department. We have accorded it top priority, and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by Tata Docomo Customer care

Dear Mr. Mukul Pattanayak,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing vide docket number COM078659459, has been put before the concerned department. We have accorded it top priority, and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear Mr. Mukul Pattanayak,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per vide docket number COM078659459 our concerned department spoke to you on alternate number 9960820506 and updated the resolution.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.