Dear Airtel_Presence,


Landline Number: 079-40324696
Amount in dispute: Installation charge (Rs. 1000)

Recently, i have been receiving threatning phone calls from people claiming to be Lawyers, Police officers etc. and theratening me with lawsuits and arrest warrents. Details of the callers are below

Date	time	Phone#	Call traced to
21/12/2011	3:09 PM	9610707675	Vodafone (Rajasthan Circle)
18/12/2011	1:55 PM	9785190278	IDEA (Rajasthan Circle)
18/12/2011	2:05 PM	9785190278	IDEA (Rajasthan Circle)
17/01/2012	1:50 PM	8875173023	Vodafone (Rajasthan Circle)

I sent an email to the nodal officer mentioning the harrasment but never heard back. Please resolve my billing dispute ASAP, failing which, i will have no other option but to file a lawsuit against Airtel for mental Harrasment and unfair business practices. Details of my dispute are below... Feel free to call me if you have any questions.


Details of Billing Dispute

In August 2010 (Yes, i have been trying to resolve this for that long), I had applied for a broadband connection for my residence. Per Airtel standard procedure, a sales representative visited me and filled out all the forms and I gave a check for Rs. 1,000 towards installation charges. The money was promptly debited from my bank account. A few days later, a representative of Airtel left the telephone equipment at my residence and told me that an engineer will bring the broadband modem and install the service. When the engineer came, he found that the distribution box (DP Box) in my building was full and that the service cannot be installed. He asked me to arrange a meeting with the society’s secretary to request permission to upgrade the DP box. I arranged a meeting twice but the engineer did not show up to meet the secretary and the meeting never took place.

After waiting for a few more weeks, I called Airtel customer service and asked for a refund of the installation charges and was told that it would be processed in 10-15 working days. Then, an Airtel representative came to my home to pick up the Telephone and Modem. The modem was never delivered to me and the representative refused to take the telephone box and informed me that he would “look into the matter”, whatever that means. In the meantime, Airtel’s billing system probably showed that the service was active at my residence and generated the first month’s bill for my account which I received in the mail. Once again, I called the customer service and informed that I should not be receiving the bill since the service was never activated. My complaint was noted and I was assured once again that the issue will be resolved in 10-15 business days. It was extremely frustrating when I did not hear from Airtel for many weeks and decided to visit the Customer Care center with the hope that I will be able to talk to somebody and explain my situation. This turned out to be a futile exercise because to my surprise and frustration, I could not meet anyone and the security guard dialed the customer service number and put me online with another customer service representative. The customer service representative did find my account and agreed that a refund was due to me. Needless to say that I was once again assured that the matter would be resolved in 10-15 working days !! In the meantime, the DP box in my building was upgraded and I received a call from Airtel asking if I was still interested in the service. I said I was and a sales representative promptly visited me with the forms. When I said that I had already paid the installation charges, he said it does not work that way and that I must pay another installation charge since this is a new connection. I opted for a 3 months pre-payment option and the installation charge was waived. To make matters worse, he told me to give him all the documentation for the prior connection, which I did, and assured me that the refund would be processed promptly. Further attempts to contact him did not bring any result and all I got was assurances, which at that point I had no faith in. The new connection was activated at my residence. However, I have still not received the refund that is due for my first broadband connection that was never activated. As a last resort, I sent an email to the customer service to deactivate my connection and settle my account. Never received a response from them. Also sent several emails to the nodal officer but did not receive any response.