Poll: How many times a month reliance braodband is down?

Be advised that this is a public poll: other users can see the choice(s) you selected.

+ Submit Your Complaint
Results 1 to 8 of 8

Reliance broadband complaint

This is a discussion on Reliance broadband complaint within the Broadband forums, part of the Internet Services category; Hi, I am using Reliance broadband internet. Last month, the service was completely down for more than 1 week. For ...

  1. #1
    mulanijaved is offline Junior Member
    Join Date
    Jul 2011
    Posts
    6

    Angry Reliance broadband complaint

    Hi,

    I am using Reliance broadband internet.

    Last month, the service was completely down for more than 1 week. For which I called up reliance customer care. I have raised following service tickets (incident tickets) for the resolution:
    11251019311
    165903406
    166051541

    The first ticket was raised on 15-Nov. Since the issue was not resolved I called up help desk and asked for the reason. It was some kind of wiring issue in my area. I made it clear that if this is the case, I am not going to pay for the week for which I could not use broadband and this I assume to be fare expectation. If reliance is not able to provide the service then it should not expect FREE money out of customer's pocket as well.

    The calls for the above matter about asking for the bill correction are made and following tickets were provided to me:
    167893494
    168269713

    After the calls and all the followup, I still received full bill without any deductions.

    Then recently I contacted my neighbor who also uses reliance broadband and he got a waiver. His customer user id is "330524658576". I am following on this with Reliance Customer care over month now, but it seems that Reliance wants some free money to grow now up its business.

    Reliance customer care people was too bad to answer any query to customer's satisfaction. he replies were copy-paste and no resolution was provided. Talking to Reliance customer care was like talking to "stone". They neither understand nor try to understand. The only response I received was that as per their record, the connection was restored within time limit. I think, since they have their system, they can update anything they like. I have the person's contact number [from reliance] who corrected the issue which happened in my area due to faulty/non-working wiring which he had to replace. This took a week for them. I had few important tasks which I could not complete and that's why I don't want to pay Reliance for that week. It's not about money but I am so frustated now, that I have taken a firm stand. This might be the case with the others where they are paying for even those days for which they do not have working internet connection.

    I have all the followup emails which I can produce if needed.


    My details are as below:
    Subscriber Id: 30496328
    User Id: 322760635473
    Name: Javed Ahmad Mulani

    Thanks & Regards,
    Javed

  2. #2
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    5,564

    Default

    Hi Javed,

    This is to inform you that your concern has been noted. Please share your contact number with us so that we are able reach you. Our team is eager to help you.

    Regards,

    RCOMcare

  3. #3
    mulanijaved is offline Junior Member
    Join Date
    Jul 2011
    Posts
    6

    Default

    My contact number is +91-9881103525

    And again, the internet was down from 27-Jan-12 till today i.e. 1-Feb-12. I dont know how you are going to handle this.
    For your reference, the complaint number for the above issue is "171153619".

  4. #4
    mulanijaved is offline Junior Member
    Join Date
    Jul 2011
    Posts
    6

    Default

    Either there are too many complaints against Reliance Broadband to handle and that's why its taking such a longggg time to respond
    or
    the RCOMcare does not want to reply on this even after so many days.

  5. #5
    mulanijaved is offline Junior Member
    Join Date
    Jul 2011
    Posts
    6

    Default

    And still no action....
    I think there should be a strict action against such company who does not respond timely....

    Reliance broadband is a good example of how to ignore the complaints.....I think the purpose of the "Consumer Court" fails here......

  6. #6
    R_COMcare4 is offline Senior Member
    Join Date
    Mar 2012
    Posts
    112

    Default

    Hi Javed,


    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


    Cheers,


    RCOMcare

  7. #7
    R_COMcare4 is offline Senior Member
    Join Date
    Mar 2012
    Posts
    112

    Default

    Dear Customer,


    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


    Cheers,


    RCOMcare

  8. #8
    mulanijaved is offline Junior Member
    Join Date
    Jul 2011
    Posts
    6

    Default

    Now this is disgusting.....

    on that telephonic call, I clearly stated that I am still not happy the way its been handled.....and how come you can post the reply as this????????

    the discussion was not at all to any satisfactory level.....

    also, your service still continues to be bad.....,my internet is again down from 2 days......FYI, check the ticket# 175 937 480

    Hope and wish that you post reply correctly next time

+ Submit Your Complaint

Similar Threads

  1. Reliance broadband complaint
    By guru_navale in forum Broadband
    Replies: 12
    Last Post: 05-04-2012, 04:21 PM
  2. Reliance Broadband Complaint
    By vipinm1981 in forum Broadband
    Replies: 34
    Last Post: 03-23-2012, 11:30 AM
  3. Reliance broadband+ complaint
    By Arko Sarkar in forum Product And Services
    Replies: 2
    Last Post: 09-21-2011, 09:00 AM
  4. Reliance Broadband + complaint
    By swati shrivastava in forum Product And Services
    Replies: 1
    Last Post: 03-31-2011, 02:08 PM
  5. Reliance Broadband complaint
    By Rohit_Sharma in forum Internet Services
    Replies: 0
    Last Post: 08-25-2010, 05:15 PM

Tags for this Thread

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •