Respected Sir,
This complaint is regarding the specific plan change request(8036040) raised on 29th November, 2011 which is not being serviced by Airtel & also I have faced with various other service issues like delay in shifting my connection, incorrect billing, Automatic plan change & incorrect units charged for the anti virus software they provide with the broad band connection for my airtel account number 13250345. There were numerous compliants raised regarding these with them.

The very reason I wanted the plan change is because when they shifted my connection, initally they gave me the same landline number(08041641238) & my plan(1299 monthly with 1 Mbps speed in day & 2 Mbps during night) was also the same but after 15 days they disconnected the connection for reasons best known to them & gave me another number(08041103594 for landline & 08060149169_kk for broadband) & the broadband plan was also changed to 1299 monthly with 512 kbps speed in day & 1 Mbps in night) without my knowledge. I had raised a compliant regarding this which never got resoved hence I decided for the plan change through a service request.

So the details of current issue of plan change not done is below:
The 1st service request(5550184) for plan change to Turbo 30GB @ 1399 4 Mbps was rasied on October 12th, 2011 for which I was told the plan will change on start of billing cycle 26th October,2011. Then I got a confirmation call on the plan change during which I enquired about the feasability for 4 Mbps speed & got confirmed from them that it is very much there but the plan was not changed as they said on 26th October,2011. Then I called on 29th Oct,2011 & a complaint(6423876) was raised regarding this with the resolution date as Nov 8th,2011. They closed the ticket saying the feasability for 4 Mbps speed is not there.

Then the 2nd service request(7269170) to change my plan to Max 30GB @ 1299 2Mbps Speed was rasied on November 13th, 2011 for which I was told the plan will change on start of billing cycle 26th November,2011. I got a call on 22nd November,2011 saying your plan will be migrateded as told on 26th November,2011. Again I confirmed with that person about the speed feasibility. But the plan was not migrated on 26th Nov,2011. When I rasied a complaint regarding this, it was closed saying the feasability is not there for 2Mbps.
Note: To tel logically, 2Mbps speed is very much feasible for me beacuse when I try to use one of the service provided by them called 'Speed on Demand', I am able to upgrade my speed to 2 Mbps.

Then the 3rd service request(8036040) to change my plan to Max 30GB @ 1299 2Mbps speed was raised on Nov 29th, 2011 for which I was told the plan will change on start of billing cycle 26th December,2011. As usual I got a confirmation call on the same but the plan was not changed as said on 26th December,2011.
This time I had even called the appelate officer who checked and told the reason for the plan change not done as "For the 1st service request for plan change which was raised on October 12th, 2011 there was a work order request created in the system which is not closed still because of some technical reason at their end & it will be rectified in couple of days"

But again the plan was not changed & I got a call from customer care telling it could not be done now & he raised a another service request himself & told the plan will be changed next biling cycle 26th Jan 2012.
Today 14th Jan,2012 I got a call from them saying its not feasible to give the plan Max 30 GB @ 1299 with 2 Mbps speed but as I mentioned in my above note that 2 Mbps speed is very much feasible for my connection as I could test it through 'Speed on demand' service provided by them.

I have been a very loyal customer to airtel & have been using their broadband for almost 4.5 years & have been paying the bills on time. They can very well check the records for the history.
But from past 6 months its been a very tough experience for me & I have gone through a lot of emotional pain & disturbance due to them.

Kindly request you to take appropriate action against them.
Also I expect atleast they should minimum compensate the bills paid by me from the 1st plan change request I raised on October 12th, 2011 after shifting my connection. This is because they could not service my request due to some tecnical issue from their side & its not my mistake.
Also I am currently paying Rs 1299 + service tax every month for the low(512 kbps speed during day & 1 mbps speed during night).

Last & not the least I expect them to give me the requested plan change to Max 30 GB @ 1299 with 2 Mbps speed immediately.

Regards
Senthil