Originally Posted by subhramanyu

Hello,
I'm writting this email to you in order to inform you about the harassment and cheating which has been done to me by your tatphoton plus team.me my mobet
My name is Subhramanyu Mishra, I'm based at Bangalore, Karnataka, Last year I have enquired about tataphoton connection and get it on 23rd of July only after getting false commitment from one of your executive who came to my place with the Photon Plus device. I have paid him 1850 towards purchagin of the datacard after getting convinced and assured by your executive who assured me that In my place I will get a minimum speed of 2MBPS to 3.1MBPS. he has also promised me for a complete refund of my money if I am not going to get that much speed at least, after getting his assurance I purchase the device by paying 1850 INR and the executive configured it at my home, I have noticed right after the configuration that the speed is only 100- 200 KBPS and asked for clarification from the executive about it, and he told me after mid night I will get the actual speed and left my place with the money giving me the datacard. The very next day I tried login to the device and notice that the speed is never going above 200KBPS, and this had been continued for almost a week I checked everyday the speed to ensure whether I'm getting or will get the speed assured by your so called executive, but after 7 days of long try I give up and called your customer care on 30th July asking them to disconnect my connection and for a full refund of my money which I have paid towards purchasing the data card and also mentioned to deduct the amount of my usage from the datacard value, but right after giving the call and asking for cancellation of the photon plus account I never heard from your team again, and every time they just keep on sending me monthly bills month after month and I always sent them the copy of my complain and told them that Ihave cancelled it on 30th July so there is no way you can bill me for the august, september etc, cause that really doesnot make sense because I have disconnected the connection on 30th July..
Everytime after sending my initial complain I never get any more reply to it neither nobody from your team came to my place to take the card back and pay me my device purchase money which I have paid as it was of no use to me. After following your team for several months I never ever get any more reply rather than the monthly bills and excuses everytime.. so laterally I pissed off and post online on consumer forum about this incident and the irony is even after getting my several emails where I have clearly mentioned about the disconnection on 30th july I keep on getting false monthly bills. I have also spoken to one of your executive who was good enough to track my cancellation request in the system and confirms that it was made from my end on 30th July.. so there is no way I am liable to pay August, September bills and it's just the false bill with out any connection of usage.

And the irony is just Yesterday I have got one legal notice from Incuria Law Chamber to make a payment of 100 + 500 of legal charges, which is completely ridiculus as with out any usage how can a service provider like tata photon cheat innocent people like me and send send legal notice to force pay the amount which I have never supposed to pay as there was no usage from my end. instead I am trapped as I have purchased the card by paying 1850 and after 7th day I cancelled it because of the very very low connection speed, And to a proof of this I have several chain of email communications between your team and me about this matter and also I have posted online on Consumer Forum about this incident, but now after getting this Legal notice I have lost all of my trust on a service provider like Tata. So this is a sincere email request to you please look in to this matter personally and take back the legal notice and also please help an innocent customer like me for keeping a long term successful business relationship going forward.

Below are the details about my Photon Plus Connection for which I have received the legal notice yesterday.

Photon Plus Number: 9243006542
Account Number 909400848
Billing Address NO.449 14TH MAIN ROAD,BSK 3RD STAGE MUNESHWARA BLOCK,NEAR MUNESHWARA BLOCK,BANGALORE,KA,560026
Alternate phone number (Day/Evening) 8971938330/8971938330
Email Id SUBHRAMANYU_MISHRA@YAHOO.COM
Billing Period 15th of this month to 14th of next month. First bill will be generated on pro rata basis as per your bill cycle
Bill payment due date 3rd of every month
Initial credit limit Rs.800/-.This will change to Rs.2500/- within a week of activation of your service.
Security Deposit Rs.0.01/-


I will look forward for a prompt response from your end..

Sincerely,
Subhramanyu Mishra
+91-8971938330

Dear Mr. Subramanyu Mishra,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 293640513 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Originally Posted by Tata Indicom Customercare

Dear Mr. Subramanyu Mishra,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 293640513 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Dear Mr. Subramanyu Mishra,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned department spoke to you and updated the resolution regarding complaint bearing vide docket number 293640513.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.