I have bought a Reliance Netconnect 3G data card in October 2011. I received my first bill in November 2011 for Rs. 800. I paid this bill on time. I never received the next bill that was to be served to me in December 2011. However, I still made a payment of Rs. 800, based on my previous bill, of my own accord. On the same day, I wrote to Reliance Adda (bill payment portal) and Reliance Netconnect (service portal) stating that I have not received a hard copy bill and neither have I received a soft copy bill. Further, I wrote to them stating that I was unable to access their bill payment portal as it kept asking for a PIN which was supposedly sent to me. The portal doesn't mention where and how is the PIN sent. Despite repeated attempts at "Resend PIN", I have not received any PIN, either on email or on SMS or the 3G Datacard or any other means. I wrote to both portals stating that I would not be liable for any late charges or other penalties since I have never been served the bill, despite which I had made a payment.

On 09/01/2012, my datacard service was disconnected. I was not informed about any imminent disconnection, either on phone or email or SMS or any other mode of communication. Upon calling the call center I was told that my bill was Rs. 990 or so and my service was disconnected since I had an outstanding of Rs. 190 odd. I was told to pay in cash at a Reliance Netconnect outlet. These were closed since it was a Sunday.

On Monday 10/01/2012 at about 10:07 am I used my office Internet connection to make a payment of Rs. 200. I was still not served a bill at this time. Despite having paid in excess of the verbal demand, my service was not reconnected till 23:00 on 10/01/2012.

I called up the call center again. My call landed on some desk after 10 minutes of holding from where I was told my call would be transferred to the relevant department. I was on hold for an additional 20 minutes. I disconnected the call and re-dialled the number. Again I was put on hold for 10 minutes after which the executive informed me that he will try to automatically restore my service. I was told this did not work because of a system problem. I was told that manual restoration would take a minimum of 3 hours and a maximum of 6 hours.
However at 0700 on 10/01/2012 (i.e. 8 hours after the call), my service was yet to be restored.

It may be noted that I have still not been served a bill, either on paper or electronically. My first bill states I have a 'credit limit' of Rs. 2500, but my service was disconnected for Rs. 190 odd and is yet to be restored even after 31 hours of having made an excess payment which was verbally demanded, after already disconnecting my service arbitrarily.

This is shameful and autocratic behaviour on part of Reliance Netconnect, et al who treat their paying customer like a beggar whom they are doling out service to.

I am hopeful that the law of the land will force Reliance Netconnect, et al to either mend their ways or face stiff penalities like but not limited to withdrawl of permission to conduct business.