I had taken Tikona internet connection on 19th Nov 2011.
My User Id is: 1104919567

After 3 or 4 days it stopped working. I called you customer care on 26th
Nov and same day Tikona engineer came and check the equipments. He told me that my locality is not
feasible and receiver is not getting any signal.


That same day I called CC again and request your executive to disconnect
the service.


Now today I again called CC regarding status and exe. told me that your
service is not disconnected and *you have to mail on customer care email id*
.


*I again request you to disconnect your service and take away your
equipments.*

*And please refund my money.*

Below are the emails I sent to their Customer Care and Nodal Office...

Hi,

Its almost 1 month I am waiting for your service cancellation but still not getting any response from you guys.
And today I got another call from your billing department, saying that around Rs. 680/- is outstanding and I have to pay. I don't understand what are your policies?

I am requesting you to please cancel the service and refund my money as I am not using your service due to poor connectivity.


Regards
Suresh Suthar


---------- Forwarded message ----------
From: SURESH SUTHAR <sutharsuresh@gmail.com>
Date: Tue, Dec 20, 2011 at 9:16 PM
Subject: Fwd: Cancellation of Service (SR ID 1-2060684976) --Awaitin
To: customercare@tikona.in
Cc: nodal.maharashtra@tikona.in, v.agarwal@tikona.in


Dear Tikona Team,

As per subject and prior mails please let me know the status.

Thanks
Suresh Suthar.

---------- Forwarded message ----------
From: SURESH SUTHAR <sutharsuresh@gmail.com>
Date: Tue, 13 Dec 2011 17:14:18 +0530
Subject: Fwd: Cancellation of Service (SR ID 1-2060684976)
To: customercare@tikona.in

Hi,

Please cancel your internet service.
My User ID : 1104919567
SR ID: 1-2060684976

*And please let me know when will I get my refund?*

Thanks
Suresh Suthar
---------- Forwarded message ----------
From: SURESH SUTHAR <sutharsuresh@gmail.com>
Date: Mon, Dec 12, 2011 at 10:51 AM
Subject: Fwd: Disconnect/ Discontinue Service
To: customercare@tikona.in
Cc: nodal.maharashtra@tikona.in, v.agarwal@tikona.in


Hi,

I have sent an email (Please see below email text) on Dec 2, for
disconnecting service.
But still no action is taken.

I got a call from your CC yesterday regarding my first SR/Complaint and now
it is showing closed on your website without resolving my problem, even
your executive didn't answer my query.

I want to disconnect net and want my money back.
*If you cant do that please let me know.*

Thanks
Suresh Suthar.


---------- Forwarded message ----------
From: SURESH SUTHAR <sutharsuresh@gmail.com>
Date: Fri, Dec 2, 2011 at 2:36 PM
Subject: Disconnect/ Discontinue Service
To: customercare@tikona.in
Cc: nodal.maharashtra@tikona.in, v.agarwal@tikona.in


Hi,



I had taken your internet connection on 19th Nov 2011.

After 3 or 4 days it stopped working. I called you customer care on 26th
Nov and same day your

engineer came and check the equipments. He told me that my locality is not
feasible and receiver is not getting any signal.


That same day I called CC again and request your executive to disconnect
the service.


Now today I again called CC regarding status and exe. told me that your
service is not disconnected and *you have to mail on customer care email id*
.


*I again request you to disconnect your service and take away your
equipments.*

*And please refund my money.*

My User Id is: 1104919567

*Ms. Vertika Agarwal and Mr. Jagadish Savadikar: *

Ma'm/Sir Please look into the matter.



Regards

Suresh Suthar