Hello Sir,

Myself, Dipen Majumder (Mobile: 8817744440) and I have been using Airtel telecom & broadband since 2008. I always found Airtel Broadband service is better than any other known Internet service providers in India in terms of Quality, Accuracy and excellent Customer Service. But suddenly all of my perceptions about Airtel services turned out to be an absolute disaster.

During May-June 2011, I was out of my city (Raipur, Chhattisgarh) with the family. So, my telephone + broadband bills (Turbo 1299 BB Plan. Telephone no: 0771-4269817 / Account no: 14051010) of Rs. 7803 for two months remained unpaid & my services were barred. Fair enough !!

I came back home in July, 2011 and after few days I got a call on my cell from a person Mr. RISHI MALIYA (Mobile no: 9826881856) from Airtel Office (Raipur). He informed me about the dues and booked an appointment with me to collect the payment. On 15 July 2011 (Friday) he visited my home and I gave him Rs.7500 (in cash) along with a written application for closing the connection (as I was having another Airtel connection). He gave me a signed(by himself) payment collection receipt (serial no:355034) and took my application (for account closure) with him & promised me that he would personally submit the same and my connection (telephone + broadband) will be closed.

After two months I got a new telephone bill of Rs. 3870 mailed to my address. I called 121 & enquired the whole thing. What I got to know was very shocking!!

1) On 15th July 2011, only Rs. 3500 was credited to my Airtel A/C instead of Rs. 7500 (collected from me by Mr. Rishi Maliya)
2) My connection could not be closed as no such ‘A/C closure request’ was received by Airtel at any point of time.

I informed the whole matter to the customer care executive (15th Sep 2011) and asked for his help. He enquired the name & contact no. of the payment collector and also suggested me to mail the whole matter along with the Collection Receipt’s scanned picture to 121@airtel.in and 121@in.airtel.com. He also booked one complaint (ID:4083738 ) against the issue & also raised a request (ID:4085404) for Account Closure as well. I wrote & email the whole issue with the receipt (scanned ) copy to Airtel on the same day.

Up to this point, I had no problem with Airtel as I understood that the company did not cheat me but one of their employees/hired agent did.

Airtel CCE promised me that –

1) They will look after the whole issue very seriously and come with an appropriate solution within 3 - 4 days.
2) If they find my issue is genuine, they will adjust the bill and take appropriate actions.

Days passed no email, no calls from Airtel. I contacted 121 again and told the whole ‘Mahabharat’ with the previous complaint id(s). The whole process was repeated. New Complaint (ID: 4804266) issued > 2nd Email was sent.

This time the post-complaint scenario was better than before. I got calls from Local Airtel office > told the whole matter again > Gave them the Name and Mobile No. of Mr. Rishi Maliya (as they asked fot that ).

Dramatically Mr. Rishi Maliya called me on the same day and continuously asking for my help as his jobs was under stake. He requested me not to pick up any calls from Airtel or told them that “I am not Dipen Majumder” .. blah..blah.. I strictly denied his request & all suggestions. I had recorded the whole conversation with him on my cell phone.

I was happy and hopeful as I thought some actions were being finally taken on this issue. But for my surprise there was no further call/news I can remember I had received from the company.

Days passed > No further bills > No news from Airtel

I called 121 again on 21st Oct 2011 to know the final status of my issues. One of the Customer Care Executives told me that my connection has been cancelled recently and all the related issues were resolved. (Reference no: 4804266).

I was relaxed !! But not for many days ….

On 21st December 2011 I got a call on my mobile from a Govt. Advocate Manoj Mishra (Mobile no: 8058139487) from Delhi Tis Hazari Court He told me that he was calling regarding a case file registered (under Section 420 IPC) against me on Delhi Tis Hazari Court for not paying the outstanding telephone bill of Rs.3441 for the Airtel No: 0771-4269817 / Account no: 14051010 and now this case was going to be presented infront of the Justice on the same day at 11.30 AM.

See the height of harassment!!

I told him the whole thing. He then suggested me to make a payment of Rs. 3441 first by visiting the nearest Airtel office/collection center and then provide him the Bill Receipt No. before 11.30 AM and only after that he can process the matter in my favour by sending me an ‘NOC’ first and then he will send a letter to the Company (Bharti )asking them to enquire the whole matter and release a refund to me within just 3 - 4 days.

Immediately after that I called 121 and told the whole matter. The CCE suggested me to do the same as the advocate told me to do and also assured me that this issue will be resolved within 28th December 2011.

Finally I made another Payment of Rs. 3440 (Receipt no:10009277574 ) by visiting Airtel office and sms the payment details to Advocate Manoj Mishra.

Atlast I turned out to be a real stupid. Because -

1) An Airtel agent came to my home and collect Rs. 7500 from me but deposit Rs.3500 to Airtel
2) After contacting 121 for more than 10 times I got confirmation on account cancellation and got to know that all issues were solved (ID: 4804266)
3) After 2 months some Govt. Advocate from Delhi called me to inform that Airtel had filed a case (under Section 420 IPC ) against me
4) I had to make another payment of RS.3440 for absolutely no offence.


The latest news on this issue is that I have not received any updates / news from Airtel or any Refunds from anybody. I contacted them today (28 Dec 2011) and Customer Care Executive told me that I need to visit the Airtel office with the Receipts and tell them the whole issue again (I did it two times earlier).

Ridiculous!!! Disgusting!!!!

Sorry for this long post but I have no other way left to express my stupidity for subscribing to Airtel services. I still hope someone behind this forum can really help me out.

I have attached a scanned image containing two payment receipts