Hi,

I am extremely dissatisfied with the way Airtel handles its account closure / transfer requests.

Its been 22 days since I originally logged a request with Airtel to transfer my connection from Bangalore to Noida and despite of repeated reminders, they seem to have assumed that they don't need to cater to this request. Also, they have put a 21 day timeline to respond to such queries which is extremely unreasonable as they are able to provide new connections within 72 hours itself.

In fact, one of the Airtel sales staff unofficially told me that Airtel intentionally doesn't serve these requests from the customers to increase their customer retention. Because of this laxity of service from Airtel, I have been forced to survive without an internet connection for almost 2 weeks now and have no clue how to proceed on resolving this issue.

I am not sure as to how much longer I may have to go through this ordeal before Airtel team wakes up and provides me my transferred connection or closes and settles my account for good. But one thing is for sure, I am certainly going to warn all my friends about this downside of Airtel Broadband connections.

P.S. Mail trail of my interaction with Airtel below.
Thanks and Regards,
Gaurav Barman

------------------------------------------------------------------------------------
Dear Customer,

Ref: Email dated 10-12-2011, concern regarding delay in shifting of airtel number 08042163048 begin_of_the_skype_highlighting 08042163048 end_of_the_skype_highlighting.

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with reference number 8410750. Our team is working on the same and the request will be resolved by 27-DEC-2011 10:00 AM.

We regret the inconvenience caused and appreciate your cooperation in this regard.

Please do write in for any further assistance.


Warm regards,
Nithin
customer care executive
bharti airtel limited.

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---------Original Message----------
From: 121@in.airtel.com
To: 121@airtel.in
Cc:
Sent: 10/12/2011 06:11:50 PM
Subject: Re: TRANSFER OF MY LANDLINE + BROADBAND 08042163048 begin_of_the_skype_highlighting 08042163048 end_of_the_skype_highlighting [|BAL|Qrc11012111412366974494|]

HI TEAM,

FYI,

Customer Name: Received on: 10/12/2011 02:51:44 PM Job Pool: MISC GENERAL
Email ID: Available TAT: 00:42 (HH:MM) Escalation Level :
0
LOB: Mobility TAT Expiry: 10/12/2011 06:51:44 PM Job Status: NEW
SLA TAT (hrs): 4 Mode: E-MAIL
Reference ID: Qrc11012111412366974494 Unique ID: 8042163048

Transfer of my landline + broadband 08042163048 begin_of_the_skype_highlighting 08042163048 end_of_the_skype_highlighting

> Hi,
>
> I am moving from bangalore to noida and have accordingly requested for a
Airtel telephone + broadband line to be transferred from bangalore to noida. My
bangalore landline number was 08042163048 begin_of_the_skype_highlighting 08042163048 end_of_the_skype_highlighting. The service request number for this
transfer procedure is 8410750 dt. 7th December 2011.
>
> I was told that someone would contact me in this regard and the phone line
deactivation will be done within 3 working days.
>
> Till today, 10th December 2011, I have not been contacted in this regard.
Nevertheless, I am moving out of bangalore effective 11th December 2011 and
will not be obliged to pay anything which falls due on this line after this
date.
>
> Kindly do the needful at the earliest to avoid any future inconvenience.
> Thanks & Regards,
> Gaurav Barman
> Sent from my iPhone


Yours Sincerely,

HD LAVA
Customer Care
Bharti Airtel Limited



Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback



---------Original Message----------
To: 121@in.airtel.com
Cc:
Sent: 10/12/2011 02:51:44 PM
Subject: Transfer of my landline + broadband 08042163048 begin_of_the_skype_highlighting 08042163048 end_of_the_skype_highlighting

> Hi,
>
> I am moving from bangalore to noida and have accordingly requested for a
Airtel telephone + broadband line to be transferred from bangalore to noida. My
bangalore landline number was 08042163048 begin_of_the_skype_highlighting 08042163048 end_of_the_skype_highlighting. The service request number for this
transfer procedure is 8410750 dt. 7th December 2011.
>
> I was told that someone would contact me in this regard and the phone line
deactivation will be done within 3 working days.
>
> Till today, 10th December 2011, I have not been contacted in this regard.
Nevertheless, I am moving out of bangalore effective 11th December 2011 and
will not be obliged to pay anything which falls due on this line after this
date.
>
> Kindly do the needful at the earliest to avoid any future inconvenience.
> Thanks & Regards,
> Gaurav Barman
> Sent from my iPhone