Connection not installed for more than 2 weeks.

Full money taken by Airtel Guys for Wi-FI modem and no response is received after that.

E-Mail chains as below-

Hi All

Please can you look into the below complaint. I have not heard any response till now.

Please note the next escalation will be to Consumer court.


Regards




Inderjeet

9810455515

----- Forwarded Message -----
From: Inderjeet Singh <singhinder2001@yahoo.com>
To: "suraj.karki@in.airtel.com" <suraj.karki@in.airtel.com>
Cc: "rupindermehta16@gmail.com" <rupindermehta16@gmail.com>; "manoj.kohli@airtel.in" <manoj.kohli@airtel.in>; "sunil.mittal@airtel.in" <sunil.mittal@airtel.in>; "rupinder.mehta@rms.com" <rupinder.mehta@rms.com>; "inder.singh@colt.net" <inder.singh@colt.net>
Sent: Thursday, 22 December 2011, 12:07
Subject: Re: Address proof
Suraj,

I wish to highlight the extreme unprofessional ways Airtel Noida office ( Ms Milli), while they promised a Airtel WiFi connection at my home at Sector 50 Noida within 3 days of submitting the required documents.

One of their executives visited me, promising that he would get us the connection within 3 days of submission of required documents and the fee (Rs.2100).We submitted all the documents and paid the fee via cash. However despite several reminders, we did not get a connection, neither any update on the status of the connection. The executive who had approached stopped responding to my calls.
.
I am absolutely aghast at the Airtel's indifference towards customers. I understand that they have no dearth of customers currently, but if this is the quality of their services, then I am sure people will think twice before going for Airtel connections.

Me and my wife are Airtel's customer since last so many years and are extremely pained at this state of Affairs. I hope somebody will take a note of this and will bring the erring parties to task.

I look forward to getting at least a patient hearing and be able to get a connection immediately. I have invested a lot of my valuable time and money following up on this issue and hope this time my complaint reaches the right person.


Regards

Inderjeet
9810455515

From: Inderjeet Singh <singhinder2001@yahoo.com>
To: "suraj.karki@in.airtel.com" <suraj.karki@in.airtel.com>
Cc: "rupindermehta16@gmail.com" <rupindermehta16@gmail.com>
Sent: Friday, 16 December 2011, 14:27
Subject: Address proof

Hi Please find attached the copy of the last page Inder Sent from Yahoo! Mail on Android