Originally Posted by Kips

I've a Tata photon internet dongle. One day I called their customer care and asked to change my internet plan. They agreed upon the same. But, I received bill with no change in the plan at the end of the month. Now they are claiming, change in plan was not communicated. I mailed and talked to them severally to revise my bill but they did not agree. I've also not paid my dues. Now they are telling that we will file a case in Delhi court. Unfortunately, I've deleted all emails send to them. What should I do? Do I really need to pay over billed amount?

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo