mehta_rushabh

Reliance Broadband Netconnect+ issues
Hello,

My Reliance Netconnect+ number is 9322956673. For the past 4 weeks, I have been facing network issues. My internet speeds according to "speedtest.in" have been between 17-50 kbps only! The first time I complained on myservices site live chat, the Reliance employee flatly refused to lodge the complaint. The second time I tried, I was allowed to change my bill plan (03/11/2011 10:27:43 AM Request # 165012942), but again, my complaint was not lodged.

Finally, on 08/11/11, Ms. Rani on 180030005555 took my complaint (165159928 Ref # 251782185 12:57pm). She agreed there are network issues in my area which had still not been solved, and assured me that once the technicians solved the problem, I would not be charged for the entire time frame. On 14/11/11, my bill was generated without any waiver. On 15/11/11, I spoke to Mr. Shailendra (Ref # 2528075144 12:57pm), who told me it takes 2-3 business days after the bill is generated to credit waiver. He told me not to worry, and that since the network issues had still not been sorted out, I would be given waiver for the affected period. On 18/11/11, the Reliance executive on myservices live chat told me I would be given only Rs. 200 as waiver.

I have been facing network issues for a month now. My speeds are usually less than dial-up speeds of the last decade, and many times, I cannot even connect to the Reliance host server. This is Reliance's problem, not mine. Please look into the matter, waive off my rental for the past 4 weeks, and solve your network problems asap.

- R

Hi Rushabh,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

Regards,

RCOMcare

I just received a call from 30388366. I was made to repeat my entire problem, with special stress on my connection speed of 15-50 kbps. After putting me on hold, the Reliance executive simply said that most of the Reliance customers in Mumbai were facing this problem, hence I will not be given any waiver or anything. In fact, I will face more connection and speed issues in the future!

So what am I paying rental for? What about the promises of speeds of at least 2mbps?

I have been using reliance netconnect+ since past 2-3 yrs. Since, last year i have been facing issues related to speed.
I live in indirapuram area in ghaziabad. I reported this few times to the reliance customer care. They logged the complaint and everytime they say that this is a known issue of network congestion in this area and will be solved next month. I have been hearing this statement for over an year now. I pay the bill on time everytime but not getting proper services.

To give you an idea about speed i am getting - sometimes it takes more than two minutes just to open google home page. My phone, with GPRS only, gives me better speed than reliance netconncet+.

Problem has not been resolved for more than one yesr and i have paid approx 900Rs/month as bill. All that money just gone waste. Now, i am seriously thinking of discontinuning the service.

Originally Posted by vivekchuhan.vc

I have been using reliance netconnect+ since past 2-3 yrs. Since, last year i have been facing issues related to speed.
I live in indirapuram area in ghaziabad. I reported this few times to the reliance customer care. They logged the complaint and everytime they say that this is a known issue of network congestion in this area and will be solved next month. I have been hearing this statement for over an year now. I pay the bill on time everytime but not getting proper services.

To give you an idea about speed i am getting - sometimes it takes more than two minutes just to open google home page. My phone, with GPRS only, gives me better speed than reliance netconncet+.

Problem has not been resolved for more than one yesr and i have paid approx 900Rs/month as bill. All that money just gone waste. Now, i am seriously thinking of discontinuning the service.

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please share your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare