Hi,
I took broadband connection from tikona. I filled a form and gave them 500/-. They did not install broadband connection at my place so I made a request to cancel my connection and refund my money. I am still waiting for money. Please help me.

Billing No/Customer No: 113 239 115

Mail escalated with nodal officer as below:

Hi,
I filled the form for a new internet connection and gave form with
cheque of 500/- to your staff on 08-Aug-2010, but they didn’t install
internet connection at my home. After 15 days, I made a request to
your department please cancel my internet connection process and
refund my money. I called at customer care many times also and always
I got hopeless message from there. Please take necessary steps to
refund my money ASAP. Some information, which are given below:
1) Customer Name : Manish Kumar
2) Customer Mobile No: 9999020758
3) Area: Pandav Nagar, Delhi-91
4) Your Staff Name: Mukesh Kr. Chaudhary
5) Cheque No.: 992609
6) Application No.: 50000003941660.
7) Cancelation Request No.: 1-746670380

Please do the needful for the same.

Best Regards,

Nodal Delhi ✆ nodal.delhi@tikona.in	2010-09-02
to me

Dear Mr. Kumar,

We regret the inconvenience caused.

We have assigned your case to our Service Team. They shall be contacting you at the earliest.

Please note your Nodal Officer Escalation Docket Number : 1-865115536.

Please quote this number in case you wish to provide us additional feedback regarding your service issue.

Request your co-operation and support.

Regards,
Veer Garg
Nodal Officer - Delhi
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Manish Kumar ✆	2010-11-30
to Nodal

Dear Veer,

I have called many times at the customer care center but haven't got
any positive responses for the refund. I am still waiting for the
refund, please do something.

Best Regards,

Manish Kumar ✆	2010-12-18
to Nodal

Can you please do needful for the same?

Best Regards,

Nodal Delhi ✆ nodal.delhi@tikona.in	2010-12-19
to me

Dear Mr. Kumar,

Greetings from Tikona!

This is with reference to your email regarding refund request on your Tikona account.

The inconvenience caused is deeply regretted.

We have assigned your refund case to our Billing Team for necessary action and the resolution is under progress.

Your Nodal Officer Escalation Docket Number is 1-1526828093.

Please quote this number in case you wish to provide us additional feedback regarding your service issue.

Request your co-operation and support.

Regards,

Anurag Shrivastava
Nodal Officer -Delhi