Tata Photon Post Paid to Prepaid Conversion
This is a discussion on Tata Photon Post Paid to Prepaid Conversion within the Broadband forums, part of the Internet Services category; This Complain is regarding Tata Photon + Prepaid to Post Paid Conversion Issue. I have Tata Photon Broadband Postpaid Connection, ...
- 11-11-2011, 12:01 AM #1
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- Nov 2011
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Tata Photon Post Paid to Prepaid Conversion This Complain is regarding Tata Photon + Prepaid to Post Paid Conversion Issue.
I have Tata Photon Broadband Postpaid Connection, to convert Postpaid connection into Prepaid connection, I personally visited to TATA photon gallery at Fatima Nagar Pune (Alon with all the documents such as ID Proof, Address Proof and Two Passport Size Photo), But one of the customer care executive responded me that “Systems are very slow now .. you will have to come tomorrow or else drop an email to cs.helpdesk@tatatel.co.in to convert your post paid connection into prepaid. I also called tata tele services customer care number and received the same reply that I should write an email to cs.helpdesk@tatatel.co.in
Then I wrote an email to cs.helpdesk@tatatel.co.in mentioning the issue, I got reply from Ramveer Sharma that I should personally visit tata photon gallery along with all the documents (ID Proof, Address Proof and Two Passport Size Photo)
Then again I visited Tata Photon Gallary, Fatima Nagar, Pune .. still there system were slow and got same reply that I should come in the evening.. again I wrote an email to cs.helpdesk@tatatel.co.in mentioning I visited the tata photon gallery twice but your customer care executives are not ready to take my request to convert my post paid connection into prepaid due to system slowness issue. I also sent attached document (Soft Copy) such as ID Proof, Address Proof and Two Passport Size Photo to cs.helpdesk@tatatel.co.in to request them to convert my post paid connection into prepaid, but again I got same reply that I should personally visit tata photon gallery and only they can convert my prepaid connection into prepaid.
I paid Rs1800 /- for Tata photon plug and surf instrument and now due to this issue I won’t be able to use it.
I am also pasting an email which I sent to cs.helpdesk@tatatel.co.in
Email 1
Hi,
I request you to please convert my Tata Photon Broadband Post Paid
connection into Prepaid Connection.
Kindly accept this request as my approval to convert Post Paid connection
into Prepaid Connection with effective date 09th November 2011.
I personally visited to TATA Photon Gallery, Fatima Nagar Pune, but due to
system failure they did not accept my request and suggested to write an
email to *cs.helpdesk@tatatel.co.in*
Tata Photon Account Details -
Tata Photon No. - 09225720431
Account Number - 979973106
Tariff Plan - Photon Plus Unlimited 5GB@950
Kidly send me outstanding amount statament (Bill), so that after
understading stttlement amount I can quickly pay off my outstanding bill
debts.
Request you to please send me one statement mentioning full and final
settlement so that I can clear off this debt.
Revert in case of any query or feel free to call me on +919561272461
--
Regards,
Sunny Moolchandani
Email 2
Hi Ramveer Sharma,
This is to let you know that total area of pune city is approx 700 kms, and this is very difficult for customer to visit your other TATA Gallery, where your nearest TATA Photon Gallery (Fatima Nagar) is not responding me properly.
I visited TATA Photon gallery twice but did not get any responce from your customer care executive due to system slowness/failure issue, And one of your Tata Photon Customer Care executive only told me to write an email to cs.helpdesk@tatatel.co.in
I also called on your tata tele services customer care number which is 1800266121 and adviced by customer care executive to write an email on cs.helpdesk@tatatel.co.in
I request you to convert my postpaid connection into prepaid, else I would not be responsible to pay outstanding bill genrated after 11th of November 2011.
Kindly find attached copy of address proof, Identity Proof and passport size photo.
Also request you to send me final bill so that after reviewing your bill I can make final settlement.
Tata Photon Account Details -
Tata Photon No. - 09225720431
Account Number - 979973106
Tariff Plan - Photon Plus Unlimited 5GB@950
Hope you understad a term called "Customer Care".
Please feel free to call on 919561272461
--
Regards,
Sunny Moolchandani
- 11-23-2011, 08:49 PM #2Unregistered Guest
conversion of postpaid to prepaid Dear Sir,
I am kanika agarwal from delhi. I am having TATA proton+ connection no.9250016756.
Sir, Due to my limited uses and personal reason I would like to convert my TATA proton+ connection into prepaid.
Sir I visited to your customer care center but they refused to do the same and accept my application. Sir Kindly Convert my TATA Proton Connection into prepaid mode.
I hope I will get corporation and proper response from your side ASAP.
Account details.
Regards,
kanika agarwal
- 12-08-2011, 02:16 PM #3
Senior Member
- Join Date
- Oct 2010
- Posts
- 1,250
Dear Mr. kanika,
Greetings from Tata Docomo!
With reference to your email, we kindly request you to visit any of TATA Indicom TVH/TVS/Dealer after clearing the outstanding and unbilled usage amount and place your request for migration. You need to carry the following documents:
1.1 Photograph
2. Proof Of Identity - Driving License, Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license.
3. Proof of Address - Credit card statement (last 2 months), Passport, Property Tax Receipt, Ration Card, Telephone / Electricity Bill (last 2 months).
Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.
Thanks and Regards,
Customer Care,
Tata Docomo.
- 03-06-2012, 04:02 PM #4
Junior Member
- Join Date
- Mar 2012
- Posts
- 1
Dear Sir,
I am Rakesh Agarwal from Kolkata. I am having TATA proton+ connection no.9230189907.
Sir, Due to my personal reason I would like to convert my TATA proton+ postpaid connection into prepaid.
Sir I visited to your customer care photon center but they refused to do the same. Sir Kindly Convert my TATA Proton Connection into prepaid mode.
I hope I will get corporation and proper response from your side .
Regards,
Rakesh agarwal
- 03-07-2012, 11:40 AM #5
Senior Member
- Join Date
- Jan 2012
- Posts
- 289
Dear Mr. Agarwal,
Greetings from Tata Docomo!
With reference to your email, we kindly request you to visit any of Tata Docomo – Customer care TVH/TVS/Dealer after clearing the outstanding and unbilled usage amount and place your request for migration. You need to carry the following documents:
1.1 Photograph
2. Proof Of Identity - Driving License, Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license.
3. Proof of Address - Credit card statement (last 2 months), Passport, Property Tax Receipt, Ration Card, Telephone / Electricity Bill (last 2 months).
For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.
Thanks and Regards,
Customer care
Tata Docomo.
- 06-08-2012, 02:28 PM #6Unregistered Guest
Aakash singh Hi Dear Sir
My tata Photon speed Is not Fast
so Plz Postpaid To Prepaid
Aakash Singh
9214324521
- 06-11-2012, 03:35 PM #7
Senior Member
- Join Date
- Apr 2010
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- 7,711
Hi Aakash,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.
- 06-18-2012, 06:34 PM #8
Senior Member
- Join Date
- Apr 2010
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- 7,711
Dear Aakash,
Kindly provide us the screenshot of a speed and Also test the speed of Your device through Speedtest.net - The Global Broadband Speed Test website.
Thanks and Regards
Customer Care
Tata DOCOMO
- 07-07-2012, 11:20 AM #9Unregistered Guest
Postpaid to prepaid conversion Hi,
I am also located at Pune. The nearest gallery to my house is the fatima nagar. I have visited their gallery nearly 3- 4 times and just been able to disconnect my postpaid connection. Every time I have visited their place I just have an answer that the systems down or slow and that is the reason they cannot process my request.
Now its six months since I disconnected the postpaid connection. But I want to use the device with prepaid connection. I have called up customer care and they all have different answers. The gallery person has a different answer due to which the device is just lying unused.
Can you please reply to me what procedure do I follow to have start the connection back again as prepaid.
You can call me on 9730765790 or mail me at rashmi.shirodkar@gmail.com
Rashmi
- 07-08-2012, 11:43 AM #10Unregistered Guest
- 07-09-2012, 12:38 PM #11
Senior Member
- Join Date
- Apr 2010
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- 7,711
Dear Customer,
You can go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
- 07-09-2012, 12:39 PM #12
Senior Member
- Join Date
- Apr 2010
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- 7,711
Dear Rashmi,
You can go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
- 07-14-2012, 12:56 PM #13Ameresh Guest
Conversion of Tata photon post paid to prepaid Hello there,
I have a postpaid Tata photon plus broadband connection having a number as 9282572867. I am not in the need right now to use the Tata photon plus services as post paid, hence it should be converted to prepaid uses ASAP.
Thanks,
Ameresh Singh
Mob: 9884425385
- 07-16-2012, 04:45 PM #14
Senior Member
- Join Date
- Apr 2010
- Posts
- 7,711
Hi Ameresh,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.
- 07-21-2012, 04:33 PM #15
Senior Member
- Join Date
- Apr 2010
- Posts
- 7,711
Dear Ameresh,
We kindly request You to visit any of your nearest Tata Docomo outlet in this regards.
Thanks and Regards
Customer Care
Tata DOCOMO.
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sorry for my bad english. MOTVANI's mobile no. 9545528898 called him yesterday that he will ask his superior to call me yesterday but here too no response
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