Originally Posted by er.sukhi

Hi

I have issue regarding my TataPhoton Plus billing, which occurs due to negligence of Tata Customer care.
In month of September i sent a mail to customer to change my Bill Plan from 450 monthly rental to 850 Monthly rental effective from October month.
But the customer care person misinterpret the mail and changed my bill plan in current month(sep) cycle.
When came to know about this , i again sent mail to customer asking to revert changes and do as i asked in previous mail.
After repeated request they accept my request and again changed my plan back to 450 and also given extra rental waiver.

But now when the bill comes, it calculated everything on prodata bases and due to this one some particular days when i used more internet download, thoes particular days my free usage given (or calculated based on prodata) was very less, leading to over consumption. Due to this huge bill amount generated.

Now this amount is generated because of negligence of Customer Care person and i have to bear to loss.

After sending mail and calling customer care repeatedly i am not getting satisfactory response. Every time my complaint was closed saying no issue with billing.

I have all the e mail communication, which states the mistake at thier end but nobody is listening.

Can something be done in this regards.

My photon no is : 9211792797

Regards

Sukhjinder Singh
Mob No: 9654240535

Dear Mr. Sukhjinder,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 284699851. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 .

Thanks and Regards,
Customer Care,
Tata Docomo.