Originally Posted by Unregistered

Hi, I am Amitava Kundu residing in warje, Pune and have a Tata Indicom Broadband connection.

I changed my monthly internet rental from a 1Gb limited Parivar 250 plan to an unlimited DS 405 plan effective from June 23, 2011. But for the last 4 months (Jul to Oct) including latest bill for October 2011, I have been receiving inflated wrong bills which calculates bill amount based on the older plan which was discontinued in June. My account details show the current unlimited DS 405 plan, but their billing department continues to charge me based on the discontinued limited plan.

I have been calling up Tata Indicom service desk and Nodal centers every month asking them to reverse back the inflated amount in my bill. They take 4 weeks to reverse back the amount inspite of me following up every alternate day. In the meantime their service agents keep calling me everyday asking me to pay the outstanding amount in my account or else my connection will be disconnected, when in reality Tata Indicom is supposed to reverse back the outstanding amount.

They also raise a complaint number and promise that from next month the right bill for DS 405 unlimited plan with monthly rental of Rs 399 + tax will be sent. But every month they send a wrong bill and I have to go through the same ordeal. This has been happening for last 4 billing cycles.

I want to be relieved of this harassment by Tata Indicom. Do I have a good case to pursue this via consumer court?

Dear Mr. Amitava,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom Broadband connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.