Dear Sir/ Madam,

I am using post-paid scheme of reliance broadband for more than one year, for which I was paying INR 1157/- per month. A few months back, I came to know that that the [COLOR=#000099 !important]prepaid service[/COLOR] for reliance broadband would cost much less and I decided to shift to it. There was delay as I was told that shifting from postpaid to prepaid service would mean discontinuation of broadband service for 2 – 4 weeks, which was difficult for me. In between, I visited a Reliance Communication Center twice and called helpline several times to ask if there is a plan in postpaid connection which is cheaper. I also searched the internet for this purpose.

Finally, today I went to a Reliance Communication Center with request to shift from Postpaid to [COLOR=#000099 !important]Prepaid plan[/COLOR]. The Reliance [COLOR=#000099 !important]employee[/COLOR] on the service desk was very hesitant to shift me from Postpaid to Prepaid. When I insisted, he called a senior staff who explained to me that as I was using the postpaid service for more than a year, I am among their ‘Gold Customers’, and for the Gold Customers they have a special scheme which would cost only INR 500 a month + taxes (please note that as per their [COLOR=#000099 !important]brochure[/COLOR], the same service costs INR 849 + taxes). I asked them if there was such a scheme why I was not informed about it when I qualified as a ‘Gold Customer’. Another senior staff appeared immediately and informed me that this is part of their retention policy (i.e. this scheme is offered only to those customers who want to discontinue their postpaid scheme). I was surprised and frustrated to listen this and decided to terminate the Reliance [COLOR=#000099 !important]broadband connection[/COLOR].

See the wrong practice here. Till, one remains a loyal Reliance Communications Postpaid Customer, Reliance Communications will be happy to provide costly plans. But, when one want to discontinue postpaid plan, Reliance Communications will lure with very attractive postpaid plans.

Sir, there had been lots of hue and cry regarding corruption in the public sector. But, now when the role of government is changing and lot of service provision is moving to the corporate sector, it is important that corporate sector observes transparency and ethical practices.

Reliance Communications and all [COLOR=#000099 !important]internet service[/COLOR] [COLOR=#000099 !important]providers[/COLOR] should be made to observe the utmost transparency in their schemes.

Subodh Sharan Gupta