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Thread: convert my postpaid connection to prepaid...

  1. #1
    yogeshdsp is offline Junior Member
    Join Date
    Oct 2011
    Posts
    1

    Default convert my postpaid connection to prepaid...

    Hello Rcom,

    i have given a WRITTEN application to a reliance care store at Dombivli for conversion of postpaid to prepaid. and cleared total outstanding bill at the same time. I HAVE NOT USED THE CONNECTION FORM THEN "TILL DATE".

    But when i tried to find out after a week of my application, they informed me that they have retained me with some other plan which they claim i agreed upon on phone (I NEVER GOT ANY CALL SO THERE IS NO QUESTION OF AGREEING UPON IT!!). I do not want d postpaid connection i want it to be converted into prepaid. I have been following this matter for more than 2 months now. but there is no response what so ever form backend team. mean while the have generated two more bills for the consecutive months which i refuse to pay because i did not use d connection at all and i formally applied for post to pre conversion as well.

    for reference i m attaching the mail sent by the local reliance store... but again no response.

    from R M025100032 RM025100032@myreliancemail.com
    to Suvarna.Shete@relianceada.com
    cc Kishen.Jaiswal@relianceada.com,
    kunal_kirp@yahoo.com
    date Sun, Sep 11, 2011 at 6:41 PM
    subject WRONGLY RETAINED CUSTOMER (9321229983)


























    On Sun, Sep 11, 2011 at 6:41 PM, R M025100032 <RM025100032@myreliancemail.com> wrote:
    RESPECTED SIR /MADAM,
    THE FOLLOWING CUSTOMER WRONGLY RETAIN BY BACKEND CUSTOMERS REQUEST GIVEN FROM MR. ARVIND KAMBLE"S ID CUSTOMER SAID THAT HE DOSENT GAVE A CALL FROM BACK END ND CASE CLOSURE IS CUSTOMER RETAIN IN SAME NETWORK SRP 499-3GB PLAN! KINDLY HELP US THE ISSUE..........
    CUSTOMER DETAIL:
    CUSTOMER MDN:9321229983
    CUSTOMER NAME: AMIT PATANKAR
    ALTERNATE NO: 9820006286

    MANDAR MORE
    8767487476
    SHRI SIDHHIVINAYAK COMMUNICATION
    DOMBIVLI EAST

  2. #2
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    11,667

    Default

    Quote Originally Posted by yogeshdsp View Post
    Hello Rcom,

    i have given a WRITTEN application to a reliance care store at Dombivli for conversion of postpaid to prepaid. and cleared total outstanding bill at the same time. I HAVE NOT USED THE CONNECTION FORM THEN "TILL DATE".

    But when i tried to find out after a week of my application, they informed me that they have retained me with some other plan which they claim i agreed upon on phone (I NEVER GOT ANY CALL SO THERE IS NO QUESTION OF AGREEING UPON IT!!). I do not want d postpaid connection i want it to be converted into prepaid. I have been following this matter for more than 2 months now. but there is no response what so ever form backend team. mean while the have generated two more bills for the consecutive months which i refuse to pay because i did not use d connection at all and i formally applied for post to pre conversion as well.

    for reference i m attaching the mail sent by the local reliance store... but again no response.

    from R M025100032 RM025100032@myreliancemail.com
    to Suvarna.Shete@relianceada.com
    cc Kishen.Jaiswal@relianceada.com,
    kunal_kirp@yahoo.com
    date Sun, Sep 11, 2011 at 6:41 PM
    subject WRONGLY RETAINED CUSTOMER (9321229983)


























    On Sun, Sep 11, 2011 at 6:41 PM, R M025100032 <RM025100032@myreliancemail.com> wrote:
    RESPECTED SIR /MADAM,
    THE FOLLOWING CUSTOMER WRONGLY RETAIN BY BACKEND CUSTOMERS REQUEST GIVEN FROM MR. ARVIND KAMBLE"S ID CUSTOMER SAID THAT HE DOSENT GAVE A CALL FROM BACK END ND CASE CLOSURE IS CUSTOMER RETAIN IN SAME NETWORK SRP 499-3GB PLAN! KINDLY HELP US THE ISSUE..........
    CUSTOMER DETAIL:
    CUSTOMER MDN:9321229983
    CUSTOMER NAME: AMIT PATANKAR
    ALTERNATE NO: 9820006286

    MANDAR MORE
    8767487476
    SHRI SIDHHIVINAYAK COMMUNICATION
    DOMBIVLI EAST

    Hi Mandar,

    We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

    In future, you may also write to us at Reliance Mobile | Facebook.

    Regards,

    RCOMcare

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