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Tikona Broadband Sucks! Do Not Buy

This is a discussion on Tikona Broadband Sucks! Do Not Buy within the Broadband forums, part of the Internet Services category; This is another complaint that I am putting up in the last couple of months. I have been facing connection ...

  1. 09-27-2011, 05:58 PM #1
    tulshyan.praneet
    tulshyan.praneet is offline Junior Member
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    Default Tikona Broadband Sucks! Do Not Buy

    This is another complaint that I am putting up in the last couple of months. I have been facing connection issues with Tikona broadband every night. I get 'no network access'. If it does get connected by chance, the speed is as low that I cannot surf the web also. This has been happening since the past 3-4 nights. I called the night before but was on hold for almost 20 minutes and then hung up since could not speak to customer care. Yesterday, I spoke to customer care executive and registered a complaint with Mr. Sujay, number mentioned below. He tracked my MAC Address and agreed that the problem was with their modem receiving signal. There was supposed to be an engineer visit today morning. I got no call, and there was no visit. I called Tikona again and they said engineer will come in the evening and replace the modem. I did not get any call again. I called the 3rd time and the Mr. Sanjay from customer care said that engineer cannot come today, and will only come tomorrow.

    I have a lot of important work pending which I already wasted the last few days on. Today again there is no internet connection. I am mentioning here, straight forward, that I WILL NOT PAY MY BILL FOR THE MONTH OF SEPTEMBER-OCTOBER until I am given a waiver for the days that my net has not been working. These days will be counted from Saturday, 24th September till my net does not start working. It has already been 4 days now.

    I will not suggest anyone to go for Tikona Broadband. Every ISP has problems I have seen, but Tikona has the highest in number.

    Name: Praneet Tulshyan
    User ID: 1102082567
    Complaint No.: 1-1967700661
    Mobile: 9029404390
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  2. 09-28-2011, 09:25 PM #2
    ishaanmohanbagga
    ishaanmohanbagga is offline Junior Member
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    Thumbs down Getting Rid of TIKONA, but want to teach them a lesson.

    Subject: DISCONNECT ACCOUNT - PATHETIC SERVICE - CONNECTION DOWN (ACCESS POINT ISSUE) 3 MONTHS

    I'm another victim of Tikona Broadband's fraudulent business... here read the email that I recently sent to Tikona... I'm leaving them for good, but I do want to teach this fraud of a company a lesson.

    Experts on this forum, how should we go about it? FIR for fraud in Police or Consumer Court...?

    THIS IS TO INFORM YOU THAT HOW PATHETIC AND LOW-GRAD YOUR SERVICE IS AND I AM PREPARING TO SEND YOU A CONSUMER COURT NOTICE.

    From past 3 Months I'm facing access point issue and everyday I face Latency Issue and Upload Test Error. Despite constantly complaining to technical support and staying on phone for hours with your low-grade customer support, I have decided to disconnect this TIKONA internet.

    For disconnecting, this account I have called your BILLING DEPARTMENT, TECHNICAL SUPPORT DEPARTMENT, CUSTOMER CARE DEPARTMENT, RETENTION DEPARTMENT... everywhere but your dumb agents keep transferring me to other concerned departments.


    Latest Complaint Numbers: 1-1965145628


    DO YOU PEOPLE HAVE NO SHAME?


    Now, this is my last email to you and I'm informing you to disconnect my account. Also, I'm not going to pay another paisa from my hard earned money to you thieves.


    Disconnect this account asap and come collect your garbage device, else I'll have to file anf FIR for fraud against your company very soon.


    YOU PEOPLE SHOULDN'T BE IN BUSINESS, AND I'M PERSONALLY GOING TO MAKE SURE THAT IT HAPPENS.


    Ishaan Mohan Bagga
    User ID - 1102574748
    Phone Number - 9810514235
    Last edited by ishaanmohanbagga; 09-29-2011 at 02:12 PM.
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  3. 09-29-2011, 05:06 PM #3
    tikona.services
    tikona.services is offline Senior Member
    Join Date
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    Default

    We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.Our field engineer visited at your place, and realignmnet done, we have also checked the usages from 26/sep/2011 to 29/sep/2011 which is 6 GB. User id:-1102082567 . Registered contact number:- Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.

    Email Us :-- tikona.services@gmail.com
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