Subject: DISCONNECT ACCOUNT - PATHETIC SERVICE - CONNECTION DOWN (ACCESS POINT ISSUE) 3 MONTHS

I'm another victim of Tikona Broadband's fraudulent business... here read the email that I recently sent to Tikona... I'm leaving them for good, but I do want to teach this fraud of a company a lesson.

Experts on this forum, how should we go about it? FIR for fraud in Police or Consumer Court...?

THIS IS TO INFORM YOU THAT HOW PATHETIC AND LOW-GRAD YOUR SERVICE IS AND I AM PREPARING TO SEND YOU A CONSUMER COURT NOTICE.

From past 3 Months I'm facing access point issue and everyday I face Latency Issue and Upload Test Error. Despite constantly complaining to technical support and staying on phone for hours with your low-grade customer support, I have decided to disconnect this TIKONA internet.

For disconnecting, this account I have called your BILLING DEPARTMENT, TECHNICAL SUPPORT DEPARTMENT, CUSTOMER CARE DEPARTMENT, RETENTION DEPARTMENT... everywhere but your dumb agents keep transferring me to other concerned departments.


Latest Complaint Numbers: 1-1965145628


DO YOU PEOPLE HAVE NO SHAME?


Now, this is my last email to you and I'm informing you to disconnect my account. Also, I'm not going to pay another paisa from my hard earned money to you thieves.


Disconnect this account asap and come collect your garbage device, else I'll have to file anf FIR for fraud against your company very soon.


YOU PEOPLE SHOULDN'T BE IN BUSINESS, AND I'M PERSONALLY GOING TO MAKE SURE THAT IT HAPPENS.


Ishaan Mohan Bagga
User ID - 1102574748
Phone Number - 9810514235

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.Our field engineer visited at your place, and realignmnet done, we have also checked the usages from 26/sep/2011 to 29/sep/2011 which is 6 GB. User id:-1102082567 . Registered contact number:- Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.

Email Us :-- tikona.services@gmail.com

Hello

hope this reaches to shameless tikona billing department.

Our location got of out tikona range after their tower went kaput around jan 2013.(as told by their technical team)
we did not recieve any services but we still get their bill till date.
we were adviced termination ad we did the same(left with no other choice).
but they wont act fast and even after the connection was terminated and no one came to collect their device. they continued to sent bill amount.
and today with no previous warning we receive a call from their attorney that in two hours they were filing a case after which we will be fined an amount of 50000 our jail time.having no choice left we paid their so called outstanding amount which is till amounted to around 4000 rs.

i am not sure what i am supposed to do now but i'll advice all customers ,never use tikona .

Thank you.