Hi, As I wrote in my previous mail, my connection is still not restored. But a new malpractice has come to my notice. I applied for airtel connection on 5^th of June and the cheque of Rs 999(1^st month bill) was encashed on 11^th June, 2011. After lots of running around, my connection was activated by Mr. Ganesh(ph : 0-8861829496) under the supervision of Mr. Naveen(ph: 0-9008306907), a service engineer of Airtel on 25^th August, 2011(2 and half months later). As broadband + landline was important for my work, I decided to go with Airtel for uninterrupted service, how wrong I was. On 31^st August, I received a bill of Rs 451 for 15 days(for period 12^th August to 25^th August, 2011) while my connection was barely activated on 25^th August, 2011. In that bill my landline number was mentioned as 080-41306923 and acc no as 16637387 (Bill no:554819157, DSL A/C no: 16637387, Landline no: 080-41306923) On 10^th September, 2011 my connection stopped working altogether. Neither my landline nor my DSL is working till date(10^th September, 2011 – till date). I have raised numerous complaints saying my connection is not working and as I had 080-41306923 in my bill I quoted that number as my Airtel number. The customer care said that my connection is de-activated on 10^th September , 2011 and hence it needs to be reactivated. I am not sure how my connection got de-activated without any information to me. Anyways my first request SR#3872678 got closed 19^th September, 2011 without any resolution. My second request SR#4313838 also got closed yesterday without any resolution. TILL DATE MY CONNECTION IS NOT WORKING. Yesterday, I received a bill (bill no:56579843, DSL A/C no: 7005225442, telephone number: 08042017222) for the period of 25^th August, 2011 to 10^th September, 2011. I did not even know but my connection and account number has been changed abruptly. Anyways, that bill shows I have an outstanding due of Rs 626.07 and my plan is KK_Turbo 30 GB while I was subscribed to Max 10 GB -Airtel/KT/FL/10(Rs 999).

I am not sure why and how should I continue with Airtel and pay a single paise to Airltel as plan charges. My connetion(DSL + Landline) is still down (10^th September, 2011- till date)and there is no resolution regarding anything. I have waited 2.5 months for broadband connection and now waiting nearly a month for restoration of service. In the meantime, Airtel is sending bill after bill with different a/c number and bill plans. What is going on? I am going to report this whole incident to TRAI and also go to consumer court.

Regards,

Pranab.