Dear Mr. Karan,

Pls. provide us your complete address, so according to which we can provide you the contact details of Airtel Company's Executive who is dealing with such kinds of complaints. Also provide us the complaint number provided to you by the customer care deptt.

Hi,

I am holding a connection Customer ID 14878568. I have requested so many
complaints regarding my bill as you have charged Rs 50 extra consecutively 2 months for July09 and August09 for late payment, though i made the payment on time.

I talked to Airtel executives 3 times for the same problem. Unfortunately i have only one REF ID/Interaction ID 90466059 . They all claimed to adjust this amount in my next bill but still i get that amount in every bill.
I am really tired and really harassed by calling the customer care again and again for this small issue which was not even my fault.

This is a continuous practice that they charge extra for no reasons and if the customer doesnt pay attention, he/she would be charged extra for no reason.

It will be really great if you can help me on this issue.

Regards
Manish Sodhi

manishsodhi@gmail.com
+91 9650109892

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Mohsin Khan
Airtel Customer Service Team

Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.


Regards,

Mohsin Khan
Airtel Customer Service Team

Dear Customer,


I would like to inform you that your concern listed on 27th August, 2009 has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in


Regards,

Mohsin Khan
Airtel Customer Service Team

Hi,

Unable to pay broadband bill through credit card as well as Net banking. The password is not coming to my mobile i.e. the main problem. What happened to your website????????????


Regards,
Saranya
Mobile: 9941905402

Hi,

I am having Airtel Broadband connection since Oct 2009. While applying for connection I made the payment of 3897/- Rupees, which includes 1500(Modem Charges) and 2397(3 month advance rental).

But, after one month only I have started getting calls regarding non-payment for broadband connection. Although I have all proofs including My Bank Statement, Scanned copy of Airtel application form.

I have already raised this issue with Airtel broadband customer care via REF NO : 29262096. Since 2 weeks I am following up with Airtel Customer relationship manager, but till no with no success.

After so much effort I m finding it to difficult to track with Airtel guys, Hence I already prepared to submit complaint in Consumer forum at Basava Nagag Bangalore Office.

Any help/comments will be be much appreciated.

Thanks
Ashish Shivhare
99866-75566

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

We too got duped by their inefficiency

We had requested 1st by telephone on 6 August to have our plan changed from 1299 Business Combo to Impatience 1299. We were informed by the Airtel staff that since their system was being updated we should email the request to “wecare.west@airtel.in”and assured us that after this our plan will be changed to Impatience 1299 within 48 hours. Following the telephonic exchange, we sent an email dated 6th August for the same to change our plan

At this point we understood that Airtel will do the needful and hence started using the internet as per the new plan Impatience 1299.

On 14th Sep 2010 we have received the bill amounting to Rs 14,509.84. Upon further investigation it was noticed that Airtel failed to change our plan from 1299 Business Combo to Impatience 1299. We have written to Airtel customer service the same day informing you of the error with a request to rectify the same. We received an email from Airtel explaining that Impatience 1299 is not applicable to our account.

We were not told anything to this effect when we made a plan change request on 6th August. Even after sending an email for the same we were not intimidated that the plan will not be applicable.

Now, on 17th Sep 2010 I get an email from Airtel saying that they never got any email from us. What is next - will they delete the telephone conversation as well?

They have been rude on the phone now that they know its their fault.

Dear Ankit,

This is to inform you that your concern listed 17 Sep 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

I was using GPRS service from my iPhone and later wanted to stop it. I couldn't do it using their menu based system. I kept trying for weeks and nothing was happening. Every time I would call 121 they would promise me it will be done within 48/72 hrs and it never did. Their support staff is a bunch of illiterate fools. Technically, they have no knowledge and are like parrots who would repeat what has been taught to them. You ask a question which is out of their line and they cannot revert. They have no technical knowledge about iPhone and hence, they would ask me to remove the SIM or switch of the phone etc etc.

Finally, someone with enough brains in him deactivated the service from the backend (which I have been requesting for the whole month). Also, I was promised a refund for the number of days this has been going on. The refund never happened. Upon query, I was informed that the money has been credited into my account but they have no proof which can show that indeed the money was refunded.

Sincerely, I feel they tend to cheat people whenever they can. I hate to say it but service providers in this country are a bunch of thugs and Airtel is one of the biggest.

Service request number 0104381227 given to me by Ms. Sandhna Sekar B. My ticket no. is 322803 issued by Mr. Manjit Singh.

The Following are the trail mails... if anyone is interested in reading them.
************************************************** ***********************
121@airtelindia.com to me
show details 5:16 PM (30 minutes ago)
Dear Asad Ansari,

Thank you for contacting Airtel.

You have expressed concern regarding non receipt of refund amount for the Airtel mobile number 9717352128.

We regret the inconvenience caused in this regard.

We realize that this situation must have greatly inconvenienced you. We sincerely apologize for the same.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.

As informed earlier the amount of Rs. 250 - had already been credited to your account on 09/01/10 and the remaining balance amount of Rs. 80/- had already been credited on 13/01/10.

Hence we also regret to inform you that we are unable to provide the statements as per the process.

For further assistance, mail us at 121@airtelindia.com

We would be glad to have your feedback on our response. Please click on the below link to provide your feedback.

We thank you and value your association with Airtel.

Warm Regards

Sandhna Sekar B
Customer Care
Bharti Airtel Limited


---------Original Message----------
From: asadjansari@gmail.com
To: 121@airtelindia.com
Cc:
Sent: 24/03/2010 15:23:55
Subject: RE:9717352128 [|BAL|9717352128|2403201012202|]

Hi
pls follow the emails below. I have been trying for over 3 months now. Nothing has been done. On top of this I am being informed that I have been refunded while there is no proof of the same. I would be grateful if a statement showing the refund is emailed to me. Otherwise a refund should be duly made as soon as possible.

Regards
Asad Ansari


---------- Forwarded message ----------
From: 121@airtelindia.com
Date: Wed Jan 13 2010 at 7:30 PM
Subject: Re: DEACTIVATION OF GPRS SERVICE [ BAL 9717352128 1301201015790 ]
To: asadjansari@gmail.com


Dear Mr. Ansari

Thank you for contacting Airtel.

You have expressed concern over balance deduction of GPRS services for your Airtel number 9717352128.

We sincerely regret for the inconvenience caused to you in this regard.

Please be informed that already an amount of Rs. 250 - had already been credited to your account on 09 01 10.

Further an amount of Rs. 80 - had been credited to your account on 13 01 10.

We request you to contact our GPRS help desk 12132 to assist you better.

For further assistance mail us at 121@airtelindia.com

We thank and value your association with Airtel.

Warm Regards

Sandhna Sekar B
Customer Care
Bharti Airtel Limited

---------Original Message----------
From: asadjansari@gmail.com
To: 121@airtelindia.com
Cc:
Sent: 13 01 2010 18:20:35
Subject: Re: DEACTIVATION OF GPRS SERVICE [ BAL 9717352128 40120108241 ]

Hi
I am still waiting for a resolution. Till now I have been getting calls from Airtel executives informing me that the needful will be done within such and such days. The GPRS service has stopped. However I am still getting billed Rs. 20 everyday for the service. Also I was informed that the money will be refunded but till now nothing has happened.

I need this to be rectified as soon as possible. My ticket no. is 322803. Have spoken to Mr. Manjit Singh who actually understood the problem and the GPRS service stopped. A few days later I spoke to Ms.
Ruchi and she assured me that my money which has been deducted wrongly will be credited into my account but till now nothing has happened.

Regards
Asad J. Ansari
9717352128

On 1 4 10 121@airtelindia.com 121@airtelindia.com wrote:
Dear Mr. Ansari

Thank you for contacting Airtel.

You have expressed concern over inability in deactivating the Rs. 20 - GPRS pack for your Airtel number 9717352128.

We understand your concern and will work towards resolving the same.

Please be informed that your concern regarding inability in deactivating the Rs. 20 - GPRS pack has been forwarded to the respective department and the service request number for the same is 0104381227. We request you to make note of the service request number for future communication and correspondence.

We will revert to you by 06 01 10. We request your cooperation till such time.

For further assistance mail us at 121@airtelindia.com

We value your association with Airtel.

Warm Regards

Sandhna Sekar B
Customer Care
Bharti Airtel Limited

---------Original Message----------
From: asadjansari@gmail.com
To: 121@airtelindia.com
Cc:
Sent: 04 01 2010 14:20:43
Subject: Deactivation of GPRS service

Hi
My telephone Number is 9717352128

Since last 2 weeks I am trying to deactivate the GPRS service I am
using on this Number. I am using Apple iPhone 3G. I have tried
deactivating the service by using 567# -- Send 4 -- Send 1. However I
do not get any confirmation. I have tried speaking to the support but
no one is able to solve the problem. On 29th December 2009 someone
from support promised that the service will be deactivated within 48
hrs but till now nothing has happened. The executive even left a note
to waive off the Rs. 20 charge per day as I am not interested in the
service. I have called numerous times and all the support numbers
provided but till now the problem has not been resolved.

I wish this service to be deactivated ASAP

Best regards

Asad J. Ansari

Dear Asad ,

This is to inform you that your concern listed 04 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Asad J. Ansari,

This is to inform that your concern listed on 04 Jan. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Asad J. Ansari ,

I would like to inform you that your concern listed 4 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team