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DATA Card

This is a discussion on DATA Card within the Broadband forums, part of the Internet Services category; To whom so ever it may concern I am not been able do to login & check my status of ...

  1. #1
    Shaikh Akhtar Masood K. Guest

    Default DATA Card

    To whom so ever it may concern

    I am not been able do to login & check my status of usage online. My user ID &
    password are given in below mail, it's still not active.

    Also there has been some problem with the data card since last one week, its showing
    that the device is disconnected, for that I have given the data card at Max
    communication Center, but they are not responding positively on this issue, they had
    accepted that there is problem with the data card but they will be resolving this
    problem as per their convenience, that means for those weeks or months I will not be
    having a data card for my usage which is right now very important to me.

    I called customer care of Reliance which also told me that they cannot help me this
    regard which is a service issue (If you need I can forward you the Interaction
    number ). Then where should I go for help, If this continues then I will loose big
    time since all my works are held up then I guess the final option for me is to go to
    Consumer Court for getting proper rights & compensation for it.

    Also thrice I had called Reliance Customer care for this issue but they responded to
    me that its not a data card problem instead it was a system problem of my laptop
    which was completely wrong, I changed the system but still the problem with the data
    card persists.

    Requesting you to please take necessary actions at earliest.

    Regards

    Shaikh Akhtar Masood K.
    Assistant Manager
    Mahindra & Mahindra Ltd.
    Mobile: 9892274475

  2. #2
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    Dear Sir,

    First of all, send your written complaint to the nodal officer and the nodal officer will have to provide you solution within 10 working days. Pls. send your complaint at following address, as soon as possible.

    Reliance Communications Ltd.,
    Dhirubhai Ambani Knowledge City, Navi Mumbai,
    Maharashtra - 400709.
    Email: sp_shukla@ril.com

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