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Submit Complaint..Dear Mr. Verma,
For your complaint you will have to send a written complaint to the nodal officer. Pls. provide us your complete residential address as soon as possible, to get the contact details of your Area Circle, Nodal officer.
This is a discussion on Complain against BSNL within the Broadband forums, part of the Internet Services category; Respected Sir, Presently i am using the broadband connection provided by BSNL. When i filled the form it was clearly ...
Junior Member
Complain against BSNL Respected Sir,
Presently i am using the broadband connection provided by BSNL.
When i filled the form it was clearly mentioned in the form that if you want installation
then you have to pay RS 250/- as installation fee and if not no fee.
As i know how to install to it I checked the box corresponding to "Donot want installation".
Now after a month i received the bill where there is a difference of Rs 540/- between the total amount payable and the sum of all charges mentioned in the bill.
For this I consulted the Account Officer of BSNL about the Bill and he explained
that these extra charges were the installation charges.But i entertained no person
regarding this matter who made visit to my home for installation as i got ID and password
through mobile call from SDO.
So sir how could it possible that if you require installation you have to pay Rs. 250/- and
if not you have to pay Rs. 540/-.Even a insane know what is right and what is not?
They gave me a mere explanation that we are charging this amount not only from you
but also from others.
SO please guide me what to do?
With Regards
Anil Kumar Verma
Moderator
Dear Mr. Verma,
For your complaint you will have to send a written complaint to the nodal officer. Pls. provide us your complete residential address as soon as possible, to get the contact details of your Area Circle, Nodal officer.
Regards,
www.consumercourt.in
Redressal of grievances regarding unwanted charge I am a 'PRE-PAID' Acct. holder of BSNL Mobile (Ph.No.-9411401720). I feel disturbed by unwanted SMSs being sent by BSNL and frequent deduction of amount from my balance as charges for unwanted services. For last few months Rs.30/month has been being charged as 'BSNL Tune Service' without my
concent.On 4th May 2012, I Topped-up with Rs.50 but with out making any call or sending any massage (to my utter surprise) my balance was reduced to Zero. I feel helpless too as BSNL customercare executives are not reachable most of the time.
Therefore I request that all the unwanted services may be discontinued and the amounts deducted from my balance may be credited to my Acct.
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