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Pathetic and horrible service from Airtel- No broadband after 2 Months- Getting Bills

This is a discussion on Pathetic and horrible service from Airtel- No broadband after 2 Months- Getting Bills within the Broadband forums, part of the Internet Services category; Hi, I had applied for a broadband connection from Airtel two months ago on 30th June 2011. Application Number : ...

  1. #1
    user1983 is offline Junior Member
    Join Date
    Sep 2011
    Posts
    2

    Angry Pathetic and horrible service from Airtel- No broadband after 2 Months- Getting Bills

    Hi,
    I had applied for a broadband connection from Airtel two months ago on 30th June 2011.

    Application Number : TBLR 259240
    Acc Number : 16634113
    FSE Name : Jagadish M
    FSE Code : DS 1197008

    My nightmare started almost immediately when even after a week, I did not receive any information from their side.
    I smelled a rat and called their customer care for which they promised me the connection in few days. But nothing ever happened.
    I kept calling CUSTOMER CARE again and again only to get FALSE ASSURANCES and different REFERENCE NUMBERS every time.
    I also contacted their Nodal officer and mailed him with all my details. Few more REFERENCE NUMBERS followed, without any concrete action.
    Now to add INSULT TO THE INJURY, They have started sending me the Bills... that also for a non-existent connection !!! See the height of their callousness...
    They have started deducting the Deposit amount which I had deposited.

    The Bill Numbers of the Bills I received are as follows.
    First Bill Number : 540712849
    Second Bill Number : 554865199

    I have even sent an email to their APPELLATE OFFICER but even after a week, there is no response from him.
    I want immediate CANCELLATION for my non-existent connection and FULL REFUND.

    Please help.

    Thanks,
    Himanshu

  2. #2
    Supriya Bhosle is offline Senior Member
    Join Date
    Sep 2011
    Posts
    202

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    My airtel landline no. is 40148464. Airtel had disconnected my broadband & landline connection on January 2011. He wanted me to migrate to a higher data plan from my 512kbps one. I didn't , so he reduced my download speed to an unusable 2-3KB/s and then shut down my connection on January 2011. My connection has been disconnected ever since and Airtel still keeps sending me bills. From January to August they kept on calling me on my mobile twice and thrice daily asking me to pay the bills of the months which they disconnection my connection. They harrased my on my mobile asking me to pay the bills of the months in which they disconnected my connection. On 21st August 2011 , I got a call from Airtel saying that they are ready to re-activate my connection if I select a higher Broadband plan. Airtel also agreed to waive my outstanding which I have never used since they disconnection on January 2011. They sent their employee on 23rd August , I filled out a form , selected a Downloader 20gb plan worth Rs.1099 , 1mbps till first 20gb and 512kpbs post data transfer limit Unlimited connection. Airtel said that their engineer would visit my house and reconnect my re-activate my broadband and landline within 2 working days and I haven't heard from Airtel ever since , 15 days have passed . All I got yesterday was an Airtel Bill despite of Airtel promising me to waive my outstanding bill from January 2011 - the month from which they have disconnected my connection !. Oh and on a side note one of their bill recovery boys had told me that airtel does this to all customers and that Airtel will not re-activate my connection.
    I am a member of the Mumbai Grahak Panchayat and my Registered no. is F - 7000 .

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