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airtel bill came as the plan change request didnt change according to the request.

This is a discussion on airtel bill came as the plan change request didnt change according to the request. within the Broadband forums, part of the Internet Services category; Hi, Complaint: I requested for airtel broadband plan change 2 months before, which didnt changed and I am getting huge ...

  1. 08-27-2011, 01:40 PM #1
    rahulbachanshah
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    Default airtel bill came as the plan change request didnt change according to the request.



    Hi,

    Complaint: I requested for airtel broadband plan change 2 months before, which didnt changed and I am getting huge bill now

    Description:

    I use 899 Rs unlimited plan, Billing cycle is 5th of every month. before going out of the town for 3 months, I requested for 250 Rs monthly plan at 9th april which got changed.
    I came back at 10th July and called customer care to change the plan to 899 Rs monthly at 11th July. Costumer care representative told that he will change the plan ( I dont know about the request no or anything, i thought that it will be done). So i got assured.
    I got July month bill as 351 Rs ( expected as 250 Rs plan)
    But at august I got around 2800Rs as outstanding. ( this is concern because when i checked, plan didnt changed)
    I raised the conplaint against the costumer care representative saying that he didnt take my request and just said that he will change my plan. But complaint has been closed as they gave the resolution that its more then one month old So there is no record available now.

    please suggest me what i am supposed to do. What step can be taken? please respond.

    regards,
    rahul
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  2. 11-02-2011, 01:00 PM #2
    Airtel_Presence
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    Dear Rahul,

    This is to inform you that your concern listed on 27 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 11-21-2011, 03:45 PM #3
    Airtel_Presence
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    Dear Rahul,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
 

 
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