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Legal Notice threat from Airtel

This is a discussion on Legal Notice threat from Airtel within the Broadband forums, part of the Internet Services category; Dear admin, Airtel Number: 04040194126 I was using Airtel broadband in Hyderabad since July 2009 and submitted the application for ...

  1. 08-24-2011, 11:47 AM #1
    helloshikha
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    Default Legal Notice threat from Airtel

    Dear admin,

    Airtel Number: 04040194126

    I was using Airtel broadband in Hyderabad since July 2009 and submitted the application for connection cancellation on April 16, 2011 in Madhapur, Hyderabad branch. Airtel received the application on April 18, 2011 (as per their records). They say cancellation takes about 15 days, and that means I am liable to pay LAST bill for the duration of 05-April-2011 to 04-May-2011.

    A person from Airtel office in Hyderabad came and took the equipment but it seems Airtel did not disconnect the connection. They are still (it is August!) generating bills in my name. Airtel even changed my plan from 1299 unlimited to 499 (in May when the connection should have been disconnected) and has been generating some outrageous amounts of bill - for unexplained bandwidth usage. Yesterday a lady called me from 040-40203813 to inform me that they would issue a legal notice to me if I don't pay the outstanding bill of Rs. 5795 within a day. She said she would reduce my amount and give me some rebate. (Does this mean they know it is their mistake?)

    When I told her why the connection was not disconnected, she said she is not concerned about details. All she knows is that I have to pay bill, and if I don't, they will issue legal notice.

    Whom should I talk to?!! How can I solve this problem?! Please help.


    Shikha.
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  2. 08-25-2011, 11:41 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Shikha,

    This is to inform you that your concern listed 24 August 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 08-30-2011, 12:24 AM #3
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    Airtel_Presence
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    Dear Shikha,

    This is to inform that your concern listed on 24 Aug. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 09-04-2011, 12:30 AM #4
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    Dear Shikha,

    This is to inform you that your concern listed 24 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 09-05-2011, 11:57 PM #5
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    Dear Shikha,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  6. 09-07-2011, 10:20 PM #6
    Krishna Kiran
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    Default Legal notice from Airtel

    Hi ,

    Yesterday I received call from Airtel personnel threatening to go for legal action.
    I applied for change of address and cancellation at existing address, for which Airtel customer care executive responded after 45 days. Another Airtel (marketing) person mean while gave me new connection at my new address claiming the old connection is cancelled. I am being billed twice for new and old connections.
    Most annoying thing (more than billing) is , the way the issue is handled. Airtel customer care is good only to ask for payments than really caring for customers.
    The strange part is, I am still Airtel customer and they are planning to issue a legal notice ?
    Can some one guide me how to proceed ?

    Thanks and regards,
    Krishna KK
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