Hi,

I am having a Broadband connection from Airtel - Night unlimited download and day 5GB per month.
Account Number: 14682011
Airtel DSL Number: 02046777676_mh

In first month there were a lot of problems like after every few day line was dead. Somebody was stealing the cables. Sometime internet gateway was off. I had made many complains in that period and it always took 3-4 days for them to be solved. So in a month I got internet for only 15days. When I asked that whether this will be refunded then they said no.

Then in the next month I got a bill of 3647 stating that I have downloaded more than 5GB in day in that month. But we always did the download at night. So I asked them the detailed description of the sessions. They said that they track the Login of the router but not logoff. So they were not able to give me details of the downloads and they disconnected the connection. Since I was in urgent need on internet, I paid the bill without verifying the details.

Now again the same problem has happened. This time my bill has come 6800 and they again are not giving me details of the day downloads. When I checked the download record, it showed the downloads were 1.9GB in day time in week days. But I am in office in weekdays and I never keep my download on for day. So I told them to give me what this download was but they refused said that I only have downloaded it. I then showed them that my connection is 256kbps and avg download is 60KBps & I am not even able to download 1 GB at night, how can 1.9 GB be downloaded in day. For this they said that it is possible. But its logically not possible with my speed.

When I checked my system then I found that everyday we download at night and stop at ~8am and that day I did download a movie but stopped at 8:30 am i.e. 30 mins in the billing time. And they have put the whole download in the billing period. I asked them if this is the case then they said it not possible to track when I stopped. So this is just wrong. If they can't track when I stopped the download, then how can they bill me.

When I tracked then I found that every charged download was like this only. All the download made at night was shown as day download. This kept on happening till 11july when I made the complaint - 21598552. Now after that day we did the same thing but now the detailed bill shows no charge. They made some changes somewhere and after that day the billing was perfectly fine. I can mail you a document in which you can see the details. Can't attach here as it is very large-has screen shots.

I also remember that a guy called me from the billing dept and while looking into my account he said that my plan was not night unlimited. When I told him that my plan is night unlimited then he said that he will recalculate and call me. After 10 days and lot of calls from my side he called me and said that the plan is right and I did download that much data.

So now still my 2months subscription is left and they have imposed 6800+8000 on me. I am not going to pay for something that I have not downloaded and they are not telling me about the details so what should I do?

I have used Sify Internet also and there they keep track of start & end time but airtel doesn't. Moreover today I again made a complaint with the complaint no: 22833094 and they said that they have already barred my connection 2days back. But I am still able to use Internet. So you can see that their system is totally faulty. How can I surf internet when I am barred.

Please help me. I really want to lodge a case against them for all these troubles.