dear sir,

i bought a hp laptop model dv6-1110. along with which i got a tata photon+
(price rs 3500) worth rs 1299. i purchased tah tata photon+ from the tata
store ashok vihar and i got the guarantee from the company that tata
photon+ will be activated in 24 to 72 hours. i bought the tata photon+ on 30
july 2009 but till 4th of july my tata photon+ .

when i called them up for my activation they bahaved in a very harsh manner
and said that it wont be activated. i made a complaint to customer care
regarding my tata photon+ activation but they denied and didnot even gave me
complaint number

i want to file a complaint tata teleservices ltd. for not activating tata
photon+ .

i hope you would help me

with regards
karanchadha
09871672795

Hello,
I am using my second Photon+ connection for approximatley for the last one
month and already paid first bill.

to my utter surprise I could not log on to my account for last two days.

only after contacting your customer center I came to know that my service is
debarred due to exceeding credit limit of Rs 1000.

I would like to make following points here for your perusal

My tariff plan consists of Day time usage 150 MB per month and 10 GB during
night.

the Un-billed amount of Approx. Rs.1300 for a data usage of 682 MB shows in
the system includes my free usage of 10 GB in the night.

it was more shocking when your customer representative was asking me to pay
an interim payment to restore the serivce.

Let me put forward some hypothetical question.

suppose my usage was 5 GB during the night period in the first day of new
billing cycle then the unbilled amount will show in your system will be
around Rs 10000 !!.

then I will be promptly ask by your staff to pay an interim amount of *Rs
8000/- all for my final bill of a mere Rs 700 or less.*
*
*
*Hope you people has got the logic.*
*
*
*
*
Now please restore my service with immediate affect and correct your system
for not repeating this mistake again.

I am not accepting your action of debarring my service for no fault of mine
and requesting you to restoring my service with immediate affect.

Regards


Jenson

hi sr/mam
This is Mohd Asrar.i m living in okhla jamia ngr.on july 25 i bought photon+ from
tata indicom.after 4 to 5 days they activate it.bt before my time period.they call
me to pay bill.i took 750/mnth plan.in this plan they give me 2gb download (about
800 kbps surfing speed and about 2.3 mbps downloading speed).now they call me n told
me that my usage is full.bt i dont do so much downloading my downloading is about
256 to 500 mbs only.and they give me 256 kbps surfing speed.and hardely 20 to 28
kbps downloading speed.they told me my bill is 1356rs
sir/mam plz do justice with me
urs faithfully
mohd asrar
contact no:9891416101

Dear Mr. Asrar,

First send your complaint to the nodal officer and the nodal officer will have to provide you solution within 10 working days. If he fails to do so you can forward your complaint to the Appellate Authority of the Co. You can find the contact details of Nodal officer and Appellate Authority from the Website of the concerned Co.

Good Luck.

Dear Sir/Madam,

I had taken photon+ connection under corporate offer from new tippasandra, Bangalore tata indicom store on 30/08/2009 and same is activated on 3rd septermber[took 5 days to activate]. I had taken this connection as I was told by the store representative that under corporate connection the monthly rental will be 650/- instead of 750/-. That time I had a choice to go for the normal connection with 1month rental free. But I had choosen the first option of going for corporate connection 650/- rental plan and the same is mentioned in my application forms tariff sheet [650 was mentioned next to the 750/-].

Now after analyzing my bill I realized that I was charged for 750. When I called the customer care center I came to know that, that kind of offer is not available.

I had taken the connection only on the basis that monthly rental would be 650/-. Now when I ask in the store they say they can’t take the device back as it is activated. Please kindly advice me what should I do, I don’t want the connection if it is 750 and I want my money back. I called up customer care many times but no proper response. Please help me in this...I was feeling like cheated badly.

Acc No: 905210055
Phone no: 9243002018

Regards
Sree

Dear Sir,

Pls. send a written complaint to the Nodal officer of the Co. for any solution on Co. level. Wait for the response for 10 days. Hope you will get the solution through Nodal officer. The Email address for Bangalore Circle is:-

nodalofficer.kar@tatatel.co.in

Let's educate other would be consumers who should not become prey to this photon+...most cheated product in the market

I use to be a customer of Tata Photon + And all i should say is that They are Thieves, I suppose the Authorities should take strict action against them for there mal-practice on there system of billing.

Its is not recommended to but photon + ...!!!

I have been using photon+ since 18th dec. and have hardly downloaded more than 1.5GB.
The monthly rental is around 750 rupees but they send a bill on my e-mail Id of around 1500 rupees. They ranged up a day earlier and told that the bill is around Rs.2600 and I have to pay it.

Originally Posted by hsashish_94@yahoo.com

I have been using photon+ since 18th dec. and have hardly downloaded more than 1.5GB.
The monthly rental is around 750 rupees but they send a bill on my e-mail Id of around 1500 rupees. They ranged up a day earlier and told that the bill is around Rs.2600 and I have to pay it.

THOSE WHO ARE FACING PROBLEMS WITH TATA PHOTON+ AND FEELING CHEATED ETC. PLEASE EMAIL ME "vishalim AT hotmail DOT com" IMMDEATELY.

Originally Posted by vishalkumar

THOSE WHO ARE FACING PROBLEMS WITH TATA PHOTON+ AND FEELING CHEATED ETC. PLEASE EMAIL ME "vishalim AT hotmail DOT com" IMMDEATELY.

Hi! you can send your tata indicom connection details at customer.care@tatatel.co.in and get your issue resolved

I had all troubles with the tataphoton+ services since my frst bill..below is my last issue

I asked for a plan change on 24th Nov '09.
The plan I asked for is "Surf @ Night - 2 GB Day/10 GB Night ".
Customer Care representative made a wrong plan activation by putting me in "Rs.950 Time-Based Plan" By splitting the time-based plan into 3600 mins daytime & 7600mins night time.Unaware of their mistake I continued to use my services according to my need. By just two weeks I was already gone past my free usage. And I had no clue because I don't see any records in my "Daywise Internet Usage Meter" webpage, this was another issue. They suspended my services on 24th Dec by slapping me a bill of Rs.4000+ on my face !

My "Daywise Internet Usage Meter" webpage (that helps customers to check their daily internet usage-updated every 48hrs) was never fixed even after repeated requests. Customer care representative simply got away by replying that it shows records only after completely using the free usage in the plan which is false information & misleading. I have inquired other customers & local customer care services, according to them the webpage must show updates of the internet usage every 48hrs including the details of free usage & exceeding the free usage.

After a long long fight since then (24th Dec to Jan 30th) I got my services back today tafter paying Rs.1800 rest adjusted as they accepted the mistake..thats fine !
I have to pay the bill of Rs. 371 instead of Rs. 950 for the period of Dec 24th - Jan 24th when I had no services atall..thats fine again !

Now, the biggest problem I have is, from 28th Nov '09 onwards photon+ has discontinued "Surf @ Night - 2 GB Day/10 GB Night " plans. Every customer who has requested or had this plan before 28th Nov '09 can continue to have this plan but no new requests will be taken !
Because of the customer care representative's mistake on 24th Nov '09 I cannot have the plan I wanted anymore..I think..I have to check with them tommorow

Conclusion : Tataphoton+ = Dissatisfactory services..tarrif plans that are not useful anymore
Suggestion: BSNL EvDO sounds kool !

Complaints:

1) Misleading & False information. (for me i.e. on "Daywise Internet Usage Meter (Unbilled)" webpage was never fixed)
2) Activating plans incorrectly & eventually billing skyhigh
3) Giving hardtime & pain to customers by not resolving their issues properly

*Dear Sir/Madam,*

*I have been using Tata photon+ for Internet from last 3 months. Tata
indicom claimed that Photon+ will give maximum download speeds up to 3.1
Mbps and normal surfing speeds of more than 1 Mbps. But the surfing speed
i'm getting here in Guwahati is around only 60-70 kbps. So certainly i am
not at all satisfied with the service considering the costly monthly rental
plans they have. But anyways that is not my concern.

The main concern i have is that **i can not even stay without using the
service for more than 3 months!!!* *That means i can remain without using
the service and not pay the rental for atmost 3 months a year. But after
that my rentals will keep getting accumulated no matter i use the service or
not!! So the next time i use the service again i will have to first pay up
for all the previous month's accumulated rentals!!! The point is that when
we already have to pay a huge amount of 3500/- for the device (or you can
say installation)when we buy the service, then how can they impose such a
rule??? What is the loss when any customer does not use the service since he
has already paid for the installation??? When they can not deliver the
quality of service they cliam to provide they how can they force some one to
use their service??I see this rule as nothing but a clear violation of basic
consumer rights.*

*So please look into the matter as this is a concern for not only me but
any Tata photon+ customer. Early revert will be appreciated.

Regards,
Tituraj Doley
+919707018934
Guwahati

Originally Posted by karanchadha

dear sir,

i bought a hp laptop model dv6-1110. along with which i got a tata photon+
(price rs 3500) worth rs 1299. i purchased tah tata photon+ from the tata
store ashok vihar and i got the guarantee from the company that tata
photon+ will be activated in 24 to 72 hours. i bought the tata photon+ on 30
july 2009 but till 4th of july my tata photon+ .

when i called them up for my activation they bahaved in a very harsh manner
and said that it wont be activated. i made a complaint to customer care
regarding my tata photon+ activation but they denied and didnot even gave me
complaint number

i want to file a complaint tata teleservices ltd. for not activating tata
photon+ .

i hope you would help me

with regards
karanchadha
09871672795

Dear Team

Greetings from Tata Indicom!

We regret for the inconvenience caused to you

We are unable to contact you on your no:09871672795 hence request you to kindly provide your application number or another alternate number in which you will be contactable.

Should you require any further assistance kindly mail us at Customer.care@tatatel.co.in

Regards
Customer Care
Tata Indicom

i use photon+ last 2 month. my internet usages meter shows nothing. i complain many time but till not working.
Email souravpathak@gmail.com