Hi,

This is Ameya from Bangalore. I also had the same experience from Airtel broadband. I applied for new connection on 12th July and was assured by the salesman that I would get a connection within 3 days. Its almost 4 weeks now, and I still have no connection. I used to call the Airtel customer care within first two weeks and every time they promise to deliver the connection within a couple of days. Finally I registered a complaint in their customer care and submitted a request to cancel the connection and refund my money. Even that did not happen yet. I've sent 3 mails to their cstomer care and several calls. Each time they reply saying that someone would approach me _soon_ . I don't know when that soon would come. They are extremely unresponsive. So far no one from Aritel has contacted me to initiate the refund process. Airtel broadband is pathetic. I've already raised a complaint here to which one of the Airtel's representative replied with a diplomatic answer (tried fooling me with political promises).
Even I'm not sure what to do.

Thanks and regards,
Ameya.

Dear Bishan ,

This is to inform you that your concern listed 06 August 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hi

lets kick this rakesh kumar ( Airtel Customer Service Team) first ... for every complain he copy and paste the same message... i paid 500 adv for 4mbps line.... its about 23 days still waiting.... this idiots have wasted my time like anything.. am not going to leave them... anyone wanna join me ??
my mail id rakeshkumar.techie@gmail.com ,

Dear Ameya,

This is to inform you that your concern listed on 6 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hello Airtel Team,

I am very unhappy to tell you that this has been continuously 2 weeks I did'nt receive any communication from your side regarding my new connection, I have spoken to a guy named girish but even he is not able to help coz he says it is a technical problem in you system, i am not sure if i can get good customer service after i take the connection as you (airtel team) guys are least bothered about the new connections as i have to run behind you people in order to get a new connection, the order was taken on July 29th and i have to wait 2 weeks for a new connection which is not acceptable as i guess you guys dont need any business from me. I had to run behind the guys you took my application and he promised me that the connection would be done the next day and after that he has stopped picking my calls and after forwarded my issue to girish who is telling me that it would be done and cant promise me a finite date or time.

IF YOU ARE INTRESTED WITH THE NEW BUSINESS LET US KNOW SO THAT WE WILL CHOOSE ANOTHER VENDOR WHO IS READY TO GIVE ME A BETTER SERVICE.

look into the matter ASAP as this is effecting my work.

find my details below:
Name: Shashikanth Bethi
Ph No: 9538400088
Application No: TBLR268713

let me know if you need any further details from my side.

and Mr Rakesh i already wrote to airtelpresence@in.airtel.com and there is no response from them,

Airtel Sucks Big Time a Non-sense company...!



thanks,
Shashikanth Bethi
9538400088

Dear Bishan ,

This is to inform that your concern listed on 6 Aug. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Ameya,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Ameya,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Bishan ,

We would like to inform you that your concern listed 6 Aug. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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