Respected Sir/Madam,
This is my complain about the Reliance NetConnect slow net speed.I have purchased Reliance Reliance Netconnect Broadband+ connection on 4th of July.However after few days of usage I found that I am not not getting proper speed.
They claim that the speed we will get that up to 3.1 Mbps. However during the time of purchase I was shown that the speed is 1 Mbps. So I bought their equipment with Rs.3500/- .
After using for 3-4 days I found that I was not getting adequate speed. The average speed currently I am getting 0.3 to 0.5 Mbps.
I put a complaint to customer care of Reliance net connect to solve that on 9th of July . After 2 weeks I got their response though it didn't solve my problem.
So, I have asked the shop that I don't want to use their service and I want my money back by returning the Equipment(That costs Rs.3500/-).
But the shop vendor didn't hear my request and asked to give another complaint.
I am using this service from Pune city.


I have the bill of the equipment - Bill Number : - 5243
Also I have details of the equipment for this.

Kindly help me ,give me path forward , such that I will get my money back by retuning the equipment.

Thanks and regards,
Subrata Gorai.

Hi,

I also have reliance net connect broadband. When I got new connection reliance guys promised to have speed upto 3.1 MBPS. I never got this speed. I do not want money back, but I would like to request Reliance to stop making wrong advertisement and cheating consumers.

Here is the speed I tested today (2/8/2009) from PUNE:
Tested on speedtest.net
Download: 1.48 Mb/s
Upload: 0.52 Mb/s

Originally Posted by Subrata

Respected Sir/Madam,
This is my complain about the Reliance NetConnect slow net speed.I have purchased Reliance Reliance Netconnect Broadband+ connection on 4th of July.However after few
days of usage I found that I am not not getting proper speed.
They claim that the speed we will get that up to 3.1 Mbps. However during the time of purchase I was shown that the speed is 1 Mbps. So I bought their equipment with Rs.3500/- .
After using for 3-4 days I found that I was not getting adequate speed. The average speed currently I am getting 0.3 to 0.5 Mbps.
I put a complaint to customer care of Reliance net connect to solve that on 9th of July . After 2 weeks I got their response though it didn't solve my problem.
So, I have asked the shop that I don't want to use their service and I want my money back by returning the Equipment(That costs Rs.3500/-).
But the shop vendor didn't hear my request and asked to give another complaint.
I am using this service from Pune city.


I have the bill of the equipment - Bill Number : - 5243
Also I have details of the equipment for this.

Kindly help me ,give me path forward , such that I will get my money back by retuning the equipment.

Thanks and regards,
Subrata Gorai.

heyy subrata i too am using reliance broadband + in pune.. it gives me pretty good speed.. which part of pune are u using it in?? according to my knowledge almost 95% of pune has reliance broadband + coverage ...and about the speed.. 3.1Mbps is the ideal speed (even tata photon claims so not only reliance ) obviously u cannot expect that speed... unless u r the only one on the network and theres no traffic , may be then u can expect 3.1 Mbps (practically its around 1.8 Mbps download speed ).. why dont u register a complaint with the broadband plus dept. in mumbai ??

Hi Nonodal Officers,

WHAT IS THE STATUS?? when I'll get money back?

Last 4 months I am continuously visiting the Reliance Bund garden Office & contacted reliance Officers/staff but they are not able to solved my problem.

Please look the matter ASAP.

--
Regards,
Abhay A Joshi
Cell# 9322272901


Re: 'ADAG=004-143-895'



-----Original Message-----
From: abhay joshi (abhayjoshi37@gmail.com)
Date: Wednesday, August 05, 2009 07:03 PM
To: Care Email (customercare@relianceada.com)
Subject: Re: Reliance Broadband USB connection not received

To: BBA1 (broadband@relianceada.com)
Subject: Re: Reliance Broadband USB connection not received

ubject: Re: Reliance Broadband USB connection not received

Hi All,

WHAT IS THE STATUS OF THE PROBLEM? AFTER 4 MONTHS ALSO MY PROBLEM NOT RESOLVED... WHO IS LOOKING INTO THIS PROBLEM? OTHERWISE I 'LL ESCALATE THIS ISSUE TO CONSUMBER COURT & TRAI.
--
Regards,
Abhay A Joshi
Cell# 9322272901


On 6/3/09, abhay joshi <abhayjoshi37@gmail.com> wrote:
Hi,

WHAT IS THE STATUS OF MY ISSSUE? I PAID AMOUNT FOR USB 3500RS & HAVN'T RECEIVE WIRELESS RELIANCE USB.

RELIANCE GUY TAKEN BACK FROM ME HARDWARE TO REPLACE IT WITH NEW ONE.

I VISITED KALYANI NAGAR RELIANCE AG OFFICE & CALLING MR. ANIL CHOURASIA (9373595784) BUT HE NOT PICKUP MY PHONE NOR SOLVED MY ISSUE.

ITS ALMOST 1 & half MONTHS I CALLING EACH RELIANCE EXECUTIVE P JADAV (9325404987) & INDRAJIT SINGH (02030346655) BUT NO RESEPONSE.

PLEASE TAKE THIS MATTER PRIORITY... .


--
Regards,
Abhay A Joshi
Cell# 9322272901




On Tue, May 19, 2009 at 10:47 AM, abhay joshi <abhayjoshi37@gmail.com> wrote:

Hi,

Any updates on same?
Please look issues on priority.


Regards,
Abhay A Joshi
cell# 9322272901



On Sat, May 16, 2009 at 8:54 AM, abhay joshi <abhayjoshi37@gmail.com> wrote:
> Hi,
>
> I have taken reliance broadband USB connection of model ZTEAC8710 from
> reliance customer executive Mr. Rahul Taper (cell# 9325415622) on 24th
> Mar 09. He gave me USB wireless broadband connection of Rs. 3500. &
> assign model number 9371616212, hardly I able to use it for 15 mines &
> hang my machine of operating system windows server 2003 .Regarding
> this problem I called customer care , I was surprised to know that
> modem number 9371616212 is not on my name. It is already assigned to
> other company/customer. Mean time on 5th April Mr. Rahul Tapre & Sushi
> shine(given demo) cell# 9372854428 took back my modem for replacing
> it with new one/number but after so many follow-up no one return my
> modem. It’s almost 25 days. On 9th Mar I visited Pune reliance AG
> office at kalyaninagar & meet Mr. P Jadav (Cell# 9325404987) reliance
> executive. Mr. Jadhav promises me that I’ll get modem by Monday. He
> told me wrong CAP is loaded. He called Mahavir Treading Company where
> from modem is issue. Later I talk with Mahavir some Guy (cell#
> 9326895043) he also promise me to give me modem back ASAP. It has been
> 25days ,I am struggling for one good working modem, though I have paid
> full payment for it .Whenever I called them up neither anyone pick it
> nor gave me resolution. This is nothing but demolishing name of
> Reliance by giving their customer such bad, unprofessional service.
> My cheque no is clear on 28th Mar 2009 by the name of Mahavir Treading Company.
> My address:-
> Flat 1 Shreemant Mangalmurthi krupa Apt., Nr. Acolade, Opp Hyundai
> Showroom, Kharadi, Pune-411014.
> Cell# 9322272901
>
> Please do needful to get my problem solved which I am facing because
> of irresponsible vendors of Reliance like Mahavir Treading Company or
> get my money back ASAP.
> This is kind request please do actions on the same.
>
> --
> Regards,
> Abhay A Joshi
> Cell# 9322272901
>

Hi
I purchased Reliance broadband+ usb connection day before yesterday and I am shocked to get a downloading speed of just 180 kbps and uploads speed of 210 kbps.I feel I am cheated because of Reliance promise I purchased this usb modem for 2000 rs. and cancelled my reliable BSNL wired broadband. and now Iam getting such low speed.
Reliance had promised 3.1 mbps of dw speed and 1.8 mbps of uploading speed this is ridiculous. Reliance is making false promises.

I would like to have my money back.

Thanks

Is this a shared connection or dedicated ?

Originally Posted by Tanu

Is this a shared connection or dedicated ?

it is a dedicated connection...

Hello,

As you mentioned that it is a dedicated connection, then send a written notice the nodal office and the CMD of the Reliance, mention all the details in it ask them to solve the speed issue as early as possible, else ask them for the full refund with in the mentioned time of 15-20 days.

Visit for notice reference : videocon fridge this may help you.

Hello,
i took a relience netconnect from mysore on 14th feb. i was in mysore and
was using it till june. i was posted to chennai in july. i used the
connection for 1 month in july. after that i called up customer care and
asked to dissconect my service. they suggested me that i can convert my post
paid connection to prepaid connection and i can make it life time and can
use it when ever needed just by a simple topup. i thought the idea was good.
i asked them to migrate my number to a pre paid number.
they asked me to visit a relience shop and fill a form. i went to the outlet
and filled the form, cleared all bills. the shop executive said that it will
take time. i enqured about the billing. he said my billing is stoped now. i
hade deposited some amount as diposte when i took the connection. i asked
for it. he said i'll have to apply for change of address. i gave him my new
address proff. it has been 3 months now.and i have got 3 bills after that.i
have not paid those bills, as it is not my mistake. when i call customer
care they say that i need to visit the outlet. and the outlet executive says
that bill should not come, he'll check and tell .
Please suggest what should i do. i am not willing to pay the bill.
--
Thanks and Regards,

Pallavi Prashant

Hi All,

My experience with the Netconnect is really bad. I have purchased it since 22nd Feb and till now i'm unable to use it. I'm residing at wakad side of Pune where there so called coverage doesn't exist. I plug in modem and wait and wait and wait....to get the signal to surf. I want my money back and I want Reliance to pay for my time I invested in using the damn useless MODEM.

I hope to get out of this fraud world soon..........this is really annoying........learn to break promises from Reliance.......

Thanks & Regards,
Ritu Mehta
Infosys, Pune

Hi,

We are a group of 12 subscribers of reliance broadband+. I have emailed them our final notice today. If they don't respond we are going to consumer court! Do contact me if you want to join us.

regards,
Jai
9665980558

Hi,
I am using a postpaid Huawei broadband+ device sim no 9370081806 and this is not working for past one month. There has been many calls made to customer support but none of them are helpful. This device belongs to pune n currently being relocated to Lucnknow, customer support database is also not able to provide correct address to Huawei customer support centers in Lucknow.

Henceforth I request you to take some immediate action in this matter else I'll be bound to disconnect this connection.
I also request you to check the bills also since this device is not able to connect for past one month.

Terribly disappointed customer,
Kiran

Originally Posted by 9370081806

Hi,
I am using a postpaid Huawei broadband+ device sim no 9370081806 and this is not working for past one month. There has been many calls made to customer support but none of them are helpful. This device belongs to pune n currently being relocated to Lucnknow, customer support database is also not able to provide correct address to Huawei customer support centers in Lucknow.

Henceforth I request you to take some immediate action in this matter else I'll be bound to disconnect this connection.
I also request you to check the bills also since this device is not able to connect for past one month.

Terribly disappointed customer,
Kiran

i wanna sale ril broadband plus modem only 5 months old con - 9028605224

Iam Reliance Broadband Internet connection user from Bangalore.
My plan is Broadband Netconnect Combo 300kbps Plan, but in my first month I have got around 280kbps one year back. Past 3 months facing disonnection problems around 9.00 PM onwards, very low speed, sometimes 50kbps against the promised speed 300kbps. The Reliance company of Late Shri.Dhirubhai Ambani, Great Entrepreneur in India has become non-reliable by these Ambani Brothers, Idiots sucking people's blood and enjoying in Crores Rupees Villas, spending money lavishly in IPL, etc events for their only selfishness. Not bothered about poor people, too much money minded.

Venkatesh
Bangalore.

Originally Posted by mshaw

Hi,

I also have reliance net connect broadband. When I got new connection reliance guys promised to have speed upto 3.1 MBPS. I never got this speed. I do not want money back, but I would like to request Reliance to stop making wrong advertisement and cheating consumers.

Here is the speed I tested today (2/8/2009) from PUNE:
Tested on speedtest.net
Download: 1.48 Mb/s
Upload: 0.52 Mb/s

Originally Posted by Unregistered

Iam Reliance Broadband Internet connection user from Bangalore.
My plan is Broadband Netconnect Combo 300kbps Plan, but in my first month I have got around 280kbps one year back. Past 3 months facing disonnection problems around 9.00 PM onwards, very low speed, sometimes 50kbps against the promised speed 300kbps. The Reliance company of Late Shri.Dhirubhai Ambani, Great Entrepreneur in India has become non-reliable by these Ambani Brothers, Idiots sucking people's blood and enjoying in Crores Rupees Villas, spending money lavishly in IPL, etc events for their only selfishness. Not bothered about poor people, too much money minded.

Venkatesh
Bangalore.

Hi,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. You may also write to us at Reliance Mobile - Customer Care | Facebook with all the details.

Regards,

RCOMcare