This mail is to put in the notice of reliance communications that i am suffering from the worst level of service and incompetent employees in your organization.

Below is attached the mail i have sent to Mr Jha on 24th March 2010 , but it seems that no body gives a damn to what is happening or has happened.

Complete story can be read below. I will just list the issue summarized.

My Static IP connection started on 10th April and i used it sucessfully till now. I was shocked to see two different bills posted on my address, one on my name ( Combo Plan 1024Kbps) and other on my company's name (static IP 300Kbps). I called immediately customer care but they said to contact the sales person and as usual your sales person are way out of league to serve an MNC. I have registered several complains verbally to Jaipur Customer care department who use to call me for the bill payment but of no use.

By mistake I have paid the bill against Combo plan, which is of no use. I have not even used this plan or id once, since my static IP got active.
Today i have to be physically present in Reliance office at Orbit mall because i was threatened that my Connection would be closed due to non payment of bill.

Surprised to see that i have to wait for 40 minutes outside the office as guard didn't allowed me to interact or enter inside. I am totally baffled at this stage as i have incurred severe monitory loss till now.

This would be the last time i would interact with you guys to solve this matter. My details of both the connections are as follows .

PLAN 1 : (Which i never wanted)
Billing Acc No : 100000114626715 ( 1024 Kbps)
Customer name : Kalpesh Tiwari


PLAN 2 : (which i intended to get installed initially)
Billing Acc No : 100000114739732 ( 300 Kbps - Static IP)
Customer name : KISM WEBSOL ( Owner - Kalpesh Tiwari)

My intentions here are very clear, to get the amount i have paid in Combo plan adjusted with Static IP PLAN and terminate the COMBO PLAN.
I am ready to pay any outstanding amount ( If left) once i get a confirmation on the above.




Regards
Kalpesh Tiwari
Director
KISM WEBSOL





--- On Wed, 3/24/10, kalpesh tiwari <tiwari_kalpesh@yahoo.com> wrote:


From: kalpesh tiwari <tiwari_kalpesh@yahoo.com>
Subject: Complaint against the sales persons and aginst the service provided by reliance
To: girija.jha@relianceada.com
Date: Wednesday, March 24, 2010, 7:46 AM

Hi Mr Jha,

This mail is in relation to the chat we had on 24th March at 7 PM on your cell 9351511674 to register a complaint. The details are as follows

I booked a commercial reliance broadband connection with a static on 10th of march and the sales person( Mukesh - 9314482051 ) who took the documents with 500 Rs as installment gave a commitment to have this connection installed with a static IP on 15th March. On behalf of his commitment i made a commitment to my Client in UK to provide him with my Static IP address. This sales guy turned around on 15th and installed home plan(combo Plan) as a connection and advised to have a static IP by evening. After more than 20 calls on 15th, 16th and 17th to this sales guy, he replied that he will not be able to give me a static IP and i need to talk to customer care for this. I came to know that he was trying to get his target completed for march month.

At this time i was frustrated with the service with which i was treated. I lost a client on this Static IP Issue which would cost me 1400 Euro/Month

Mr Mukesh ( the sales guy) came on Thursday 18th march with another person named as Jitendra Dwivedi(Corporate SE - 9314009715) and asked me to submit my Company documents again to get this resolved. I handed over the documents in 15 mins with a commitment done by Mr Jitendra to get this connection active with static IP on Tuesday 23rd

At this time i was taking a regular follow up from Mr Dwivedi . On Tuesday 23rd March he told me to wait till Wednesday morning and the things will be sorted. Its now Wednesday evening and he told me that my connection will start on saturday.

This behavior of Reliance and their sales person have put me in such a mental stress to loose another client by Friday. I have started my business recently and bearing such loses is not in my will......

Please if anyone ...can help me to get this complain registered as a serious complaint and get me refunded....I will be very grateful...

Regards
Kalpesh Tiwari

This mail is to put in the notice of reliance communications that i am suffering from the worst level of service and incompetent employees in your organization.

Below is attached the mail i have sent to Mr Jha on 24th March 2010 , but it seems that no body gives a damn to what is happening or has happened.

Complete story can be read below. I will just list the issue summarized.

My Static IP connection started on 10th April and i used it sucessfully till now. I was shocked to see two different bills posted on my address, one on my name ( Combo Plan 1024Kbps) and other on my company's name (static IP 300Kbps). I called immediately customer care but they said to contact the sales person and as usual your sales person are way out of league to serve an MNC. I have registered several complains verbally to Jaipur Customer care department who use to call me for the bill payment but of no use.

By mistake I have paid the bill against Combo plan, which is of no use. I have not even used this plan or id once, since my static IP got active.
Today i have to be physically present in Reliance office at Orbit mall because i was threatened that my Connection would be closed due to non payment of bill.

Surprised to see that i have to wait for 40 minutes outside the office as guard didn't allowed me to interact or enter inside. I am totally baffled at this stage as i have incurred severe monitory loss till now.

This would be the last time i would interact with you guys to solve this matter. My details of both the connections are as follows .

PLAN 1 : (Which i never wanted)
Billing Acc No : 100000114626715 ( 1024 Kbps)
Customer name : Kalpesh Tiwari


PLAN 2 : (which i intended to get installed initially)
Billing Acc No : 100000114739732 ( 300 Kbps - Static IP)
Customer name : KISM WEBSOL ( Owner - Kalpesh Tiwari)

My intentions here are very clear, to get the amount i have paid in Combo plan adjusted with Static IP PLAN and terminate the COMBO PLAN.
I am ready to pay any outstanding amount ( If left) once i get a confirmation on the above.




Regards
Kalpesh Tiwari
Director
KISM WEBSOL





--- On Wed, 3/24/10, kalpesh tiwari <tiwari_kalpesh@yahoo.com> wrote:


From: kalpesh tiwari <tiwari_kalpesh@yahoo.com>
Subject: Complaint against the sales persons and aginst the service provided by reliance
To: girija.jha@relianceada.com
Date: Wednesday, March 24, 2010, 7:46 AM

Hi Mr Jha,

This mail is in relation to the chat we had on 24th March at 7 PM on your cell 9351511674 to register a complaint. The details are as follows

I booked a commercial reliance broadband connection with a static on 10th of march and the sales person( Mukesh - 9314482051 ) who took the documents with 500 Rs as installment gave a commitment to have this connection installed with a static IP on 15th March. On behalf of his commitment i made a commitment to my Client in UK to provide him with my Static IP address. This sales guy turned around on 15th and installed home plan(combo Plan) as a connection and advised to have a static IP by evening. After more than 20 calls on 15th, 16th and 17th to this sales guy, he replied that he will not be able to give me a static IP and i need to talk to customer care for this. I came to know that he was trying to get his target completed for march month.

At this time i was frustrated with the service with which i was treated. I lost a client on this Static IP Issue which would cost me 1400 Euro/Month

Mr Mukesh ( the sales guy) came on Thursday 18th march with another person named as Jitendra Dwivedi(Corporate SE - 9314009715) and asked me to submit my Company documents again to get this resolved. I handed over the documents in 15 mins with a commitment done by Mr Jitendra to get this connection active with static IP on Tuesday 23rd

At this time i was taking a regular follow up from Mr Dwivedi . On Tuesday 23rd March he told me to wait till Wednesday morning and the things will be sorted. Its now Wednesday evening and he told me that my connection will start on saturday.

This behavior of Reliance and their sales person have put me in such a mental stress to loose another client by Friday. I have started my business recently and bearing such loses is not in my will......

Please if anyone ...can help me to get this complain registered as a serious complaint and get me refunded....I will be very grateful...

Regards
Kalpesh Tiwari

I have terminated reliance broadband connection still I got bill for next three months: I asked them to cancel the bill then they gave waiver for just Rs 340 and asking me to pay about 2938.50. Why should I pay bill for future period even I have terminated connection. See attached mail communication:

Hi,
Can you please check the bill and the waiver which you have given, it seems there is some mistake/misunderstanding, I have a bill payment plan which is quarterly advance bill plan and I was paying bill in advance for 3 months i.e. till 28th May 2010, I had paid bill in advance. And I had sent request for closure of connection of 23 May,even then you did not terminate till I escalate it to higher level (Please see the attached email communication, ) i.e. before time, and the bill which you had sent is for period of 29-05-2010 to 28-08-2010 (Please see attached bill). I asked you to cancel the future bill as, I had already paid the bill for the period which I have used internet and you have sent bill for the future period which is after my closure. Now when I have terminated connection then why should I pay the bill for future period i.e. for 29-05-2010 to 28-08-2010? Why the outstanding is: Rs.2938.35/-.
Even if you say that the connection is terminated on 1-06-2010 and I need to pay the bill till 1st June then the billing period should be from 29-05-2010 to 1-06-2010(Because till 28th May I had already paid the bill) then that would be around Rs: 146.96 (Monthly rental /No of days in month X days till you terminated the connection i.e 1102/30 X 4=146.96) and surly not 2938.35.
Have you understood the billing plan/period wrongly and gave waver for period 23-05-2010 to 29-05-2010?
I request you to kindly check the billing period and plan, the billing period should be 29-05-2010 to 1-06-2010 when the connection is terminated, and then generate the final bill. That bill I will pay.

Note: I have attached my latest bill (282252717072_4.pdf) with this email please see the billing period in that.
Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Thu, 6/10/10, broadband@relianceada.com <broadband@relianceada.com>wrote:

From: broadband@relianceada.com <broadband@relianceada.com>
Subject: 'ADAG=006-106-420' Reference to your e-mail
To: "guru_navale@yahoo.co.in" <guru_navale@yahoo.co.in>
Date: Thursday, June 10, 2010, 5:29 PM

Dear Customer,

We tried calling you on Alternate contact number 9881246979, but were unable to reach you.

With reference to your mail regarding Cancellation of Services and Billing issue for Subscriber ID 370515037646, we understand that services are terminated and Waiver of Rs.367.30/- is already posted towards your billing account number.

Further, the outstanding amount payable is Rs.2938.35/-.

We regret the unpleasant experience faced by you and assure you our best services in future.

Yours sincerely,

Mazhar Shaikh
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:
Phone: 1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com
Website:
You can book your service complaints online at OR through IVR while calling at contact center.

You can view your bills and make payments online through for all RCOM services. Please register yourself on the portal. For difficulties in registration please write tomyservices@relianceada.com.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


--- On Tue, 6/1/10, Gurunath Navale <guru_navale@yahoo.co.in> wrote:

From: Gurunath Navale <guru_navale@yahoo.co.in>
Subject: Fw: RE:'ADAG=006-016-328'Reference to your e-mail
To: Rcomnodalofficer.MH@relianceada.com, serviceassurancecell@relianceada.com
Date: Tuesday, June 1, 2010, 12:22 PM


FYI & A
Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Mon, 5/31/10, Gurunath Navale <guru_navale@yahoo.co.in> wrote:

From: Gurunath Navale <guru_navale@yahoo.co.in>
Subject: RE:'ADAG=006-016-328'Reference to your e-mail
To: "broadband@relianceada.com" <broadband@relianceada.com>, customercare@relianceinfo.com
Cc: anil.ambani@relianceada.com
Date: Monday, May 31, 2010, 9:25 PM

Hi All,
It is more than a week since I sent cancellation request (i.e. on 23rd May 2010), still I don’t have any update on the request. Every time I send email I am getting same response that the request has been sent to concern department and they contact me.
Today (31st May 2010) I have called up to your customer care I got answer that still there is no service request / ticket is present.
Can you please provide me following information?
1) What is status of my request?
2) Why still the ticket is not created, even after 1 week?
3) Every time I am getting same response that request is forwarded to concern department, what is the department doing?
4) Why the ticket/ service request is created after I called to customer care?

Please terminate my connection ASAP.

Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Mon, 5/31/10, Gurunath Navale <guru_navale@yahoo.co.in> wrote:

From: Gurunath Navale <guru_navale@yahoo.co.in>
Subject: RE:'ADAG=006-016-328'Reference to your e-mail
To: "broadband@relianceada.com" <broadband@relianceada.com>
Date: Monday, May 31, 2010, 8:30 PM


It's more than a week, I have requested for "cancellation of service" on 23rd of May and still your concerned department has not contacted me and I don't have nay update on the request.
Why do you require such a long time to just terminate the service?

Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Mon, 5/31/10, broadband@relianceada.com <broadband@relianceada.com> wrote:

From: broadband@relianceada.com <broadband@relianceada.com>
Subject: RE:'ADAG=006-016-328'Reference to your e-mail
To: "Gurunath Navale" <guru_navale@yahoo.co.in>
Date: Monday, May 31, 2010, 8:42 AM

Dear Customer,

We regret the delay in response and inconvenience caused.

With reference to your e-mail regarding "Cancellation of Service", please note that we have already been taken up your issue to the concerned department who will look into this matter and they will contact you on this at the earliest.

Kindly be assured that we would do our best to assist you with your concern.

Yours sincerely,

Ambaji Pawar,
Broadband Customer Care,
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:
Phone:1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
E-mail: broadband@relianceada.com
Website:
You can book your service complaints online at OR through IVR while calling at contact center.

You can view your bills and make payments online through Welcome to Reliance Communications for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to myservices@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Gurunath Navale (guru_navale@yahoo.co.in)
Date: Sunday, May 30, 2010 05:27 PM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: RE: Reference to your e-mail

Hi
Can you please confirm that the connection is canceled? I have not received a call yet.

Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Thu, 5/27/10, broadband@relianceada.com <broadband@relianceada.com> wrote:

From: broadband@relianceada.com <broadband@relianceada.com>
Subject: RE:'ADAG=005-991-192'Reference to your e-mail
To: "Gurunath Navale" <guru_navale@yahoo.co.in>
Date: Thursday, May 27, 2010, 7:16 PM

Dear Customer,

We regret for the inconvenience caused.

This is with reference to your e-mail regarding "Cancellation of Service", please note that we have already taken up your issue to the concerned department who will look into this matter. They will contact you on this at the earliest.

Kindly be assured that we would do our best to assist you with your concern.

Looking forward to serve you in the future.

Yours sincerely,

Dharmesh Tailor
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

Phone: 1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com
Website:

You can book your service complaints online at OR through IVR while calling at contact center.

You can view your bills and make payments online through for all RCOM services. Please register yourself on the portal.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Gurunath Navale (guru_navale@yahoo.co.in)
Date: Thursday, May 27, 2010 06:07 PM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: RE: Reference to your e-mail

Hi Bilal,
Still my connection is not canceled and no one has contacted me yet. Please let me know when it will be done?

Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Sun, 5/23/10, broadband@relianceada.com <broadband@relianceada.com> wrote:

From: broadband@relianceada.com <broadband@relianceada.com>
Subject: RE:'ADAG=005-951-191'Reference to your e-mail
To: "Gurunath Navale" <guru_navale@yahoo.co.in>
Date: Sunday, May 23, 2010, 12:48 PM

Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

This is with reference to your e-mail regarding "Cancellation of Connection". Please note that your request has been registered and one of our executives will contact you in the next 48 hours.

Further, please note that post cancellation, you need to return the instrument or else Rs. 1500/- will be charged for the Broadband equipment.

In addition, please note that your service will be active till the date of cancellation and you will be charged for the same.

Also, be assured that one of our executives will contact you after the cancellation of connection.

Kindly be assured that we would do our best to resolve your concern.

Looking forward to serve you in future.

Yours sincerely,

Bilal Patel
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

Phone: 1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com
Website:
You can also book your service complaints online at Solution By Business Need OR through IVR while calling at contact center.

You can view your bills and make payments online through for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to myservices@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: Gurunath Navale (guru_navale@yahoo.co.in)
Date: Sunday, May 23, 2010 11:30 AM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: Request for terminating connection


Please terminate connection My account ID# 370515037646.

Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************

Dear Sir/Madam,

I got my broadband line connected on 17/06/2010 in Bangalore. my subscriber ID is 343774536426. As per this scheme land line connection is also included. Mr.Chandan (ph no:9916096880) installed a old modem and promised to get changed shortly I agreed to it.

There is some problem in the power button of Modem.
So the Modem is not getting switched on at all, without the modem the broadband connection is of no use to me.

When I asked the reliance technical person to replace it , he says that they don't have the any modem & phone now and says that i need to wait.


Kindly look into the matter , as I the technical team is very arrogant and not even taking calls.


Thanks
rajeshwar

i have complain agaist reliance postpaid connection...i use reliance phone set lsp 340.Tweleve days ago i complained that my phone set is not working ,then they note down my complain nd gave me the complain no nd said within five days an engineer will come ur place nd will solve ur problem...i dint got ny response within five days again i complained then again they gave me nw complain no,nd i got the same response,finally an enginer came on sixth day,he took aur phone set and saids we will back u ur phn set after two days,but till now i havent got my phone .... s
sir i m facing lots of problem without phone.please do take some action against these..my complain no is..129532277
with regards
renu agarwal
phone no- 033-32597827

Dear all,


sub:- request for change of my internet connection to other place.


i D V RAMESH having rcom broad band connection my a/c no:-100000115234683.

and residing in l.i.g # 986, 3 rd phase, k.p.h.b.colony,hyd-500072. due to personal (water problems)
i am shifiging to l.i.g # 19/11,(beside M.I.G bus stand) 3 rd phase, k.p.h.b.colony,hyd-500072
so please change my connetion new address. urgent.

Note:- please collect my id proof and address proof in my house otherwise terminate my connection.

Regards,
Ramesh.

Dear Sir, I am a Reliance Broadband customer my net connect no. is 9357713235, it is a high speed data (HSD) connection works in HSD mode - 3.1mbps speed and normal (hybrid) mode - 230.4 kbps speed. it suddenly stopped working in HSD mode and working in hybrid mode, i faced the problem for several days even before, i complained a lot in there regional office, but nothing happened and one day it started working in HSD mode, and now it again stopped working in HSD mode, kindly do the needfull as i am being charged for hsd mode and getting service in hybrid mode, which is not acceptable.
Regards
Balwinder Singh
9357320006

Dear Sir/Ma'am
This is to inofrm you that i am using a 2 MBPS unlimited connection and the speed i am receiving is 200kbps for surfing as available by your speed meter that is present on the site. I had made a complaint on 1/07/10 regarding the same [id:131030673] no issues were resolved and no person called or turned up at my house. I am still getting a speed of 200kbps which is very less for what i pay for. On 4/07 i made another call to realize my previous case has been closed, the procedure for which i am not sure about. i further went on to make another complaint [id:130870797].
No contact has been made and i am getting charged heavily. I am losing out on my office work which is entirely net based. To be honest i am thinking of moving to the court.
Ankit Bhatnagar
A/C no 100000111892823

As you mentioned above about the bad service of Reliance Broadband and you have already registered your complaint with reliance broadband customer care and still not get any positive response, so we suggest you to contact the Nodal officer of Reliance Broadband, via e-mail,or registered post.
still have a question feel free to contact us again.
Visit: Reliance Nodal Officer to know the Reliance Nodal officer details.

I have called to the reliance customer care center for unsubscribing my current pack and to subscribe a new pack,but everytime I called, the executive told me different reasons and asked me to call back after some time.another guy put me on hold for 30 min and never came back. When i told that i will go to the consumer court if you don't respond, he told me to do that very arrogantly. This is the worst service i have ever got from any customer care. I really hate the reliance and want to drop off my big tv connection. I also decided to go to the consumer court for the same

email : withmanu@gmail.com

Originally Posted by Unregistered

I have called to the reliance customer care center for unsubscribing my current pack and to subscribe a new pack,but everytime I called, the executive told me different reasons and asked me to call back after some time.another guy put me on hold for 30 min and never came back. When i told that i will go to the consumer court if you don't respond, he told me to do that very arrogantly. This is the worst service i have ever got from any customer care. I really hate the reliance and want to drop off my big tv connection. I also decided to go to the consumer court for the same

email : withmanu@gmail.com

Hello,
As you mentioned that you have already registered your complaint with the Reliance Broadband customer care but still not get any response, so we suggest you to send a written notice to the Nodal Officer via email or registered post, mention all the details in it and ask them for the proper solution with in the mentioned time in the notice, wait for their response and revert us back.
Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.
Visit: Address to know the nodal officer details.
For notice reference Visit: Notice before filing consumer complaint

Dear Sir/Madam,

I was charged bill of 6757 rupees after one year of termination of internet service. Lawyer representing Reliance company registered complaint against me in Patiala house court, Delhi. I got call from court in June 2010 about the case against me. I have no time for these things, so I paid 6757 rupees on the same day for the service which I never used.

I have following data about this issue:
Hard copy of wrong bills that I received in the few next month after termination
Soft copy of wrong bills that I received in the few next month after termination

I spoke with relaince customer care executives that I recieved wrong bills even after termination of service. They told me not pay those bills and wait for right bill that I will recieve in next month.

I have record of:
Request number/ticket number when I spoke customer care executives
First and last names of executives from tech support and billling department with whom I spoke
Time & date when I spoke with them

After payment of final bill i.e. 6757 rupees so that I won't have to go to court and waste my time and more money, I enquired and tried get justice from Pune billing office. I sent several mails and phoned to officer in Pune office. In mails, I explained issue in details with reference that I have. Mails are as follows:
__________________________________________________ ______________________________________________
From: myemailid@email.com
To: datta.dharmadhikari@relianceada.com
Subject: Very urgent - Broadband bill issue
Date: Wed, 7 Jul 2010 14:49:35 +0530

Dear Sir,

I phoned to your office several times. No one recieved call. I am waiting for your reply, Sir. I sent mails and phoned these many times, you can understand how severe is this for me. Please let me know as early as possible.


Thank you,

first name last name


From: myemailid@email.com
To: datta.dharmadhikari@relianceada.com
Subject: Very urgent - Broadband bill issue
Date: Wed, 7 Jul 2010 13:47:31 +0530

Dear Sir,

I just called to your landline office telephone. Below is that mail. Please reply as early as possible.

Thank you,

first name last name

From: myemailid@email.com
To: datta.dharmadhikari@relianceada.com
Subject: Very urgent - Broadband bill issue
Date: Sat, 3 Jul 2010 05:26:32 +0530

Dear Sir,

Hope you are fine. I sent mail on 27th June 2010 but didn't get reply till 2nd July 2010. Below is that mail. Please reply as early as possible.


Thank you,

first name last name

From: myemailid@email.com
To: datta.dharmadhikari@relianceada.com
Subject: Very urgent - Broadband bill issue
Date: Sun, 27 Jun 2010 04:49:35 +0530

Dear Mr. Datta Dharmadhikari,

I am Reliance broadband internet customer, my details are:
Billing account number - 100000110863064
Name - first name last name
Mobile phone number - my mobile phone number
Residnce address - my addr

I spoke with you on phone a one/two weeks back regarding critical issue which is as follow:

I had internet connction at my home in the year 2008. I paid bill till November 2008 and requested for disconnection in 1st week of December. Till 2nd week of December, my services got disconnected. After that, I tried to use internet I could never use it. People from retention team called and explained different plans so that I would have continued internet connection, I politely refused.

As I paid bill till November 2008, I waited for bill of 10-20 days of December. I didnt recieve correct bill. Following are details of bills that I received by post and email:

Bill no - 281633568419
Bill date - 23-03-2009

Bill no - 281673181726
Bill date - 23-04-2009

Bill no - 281713245059
Bill date - 23-05-2009

All of these bills are incorrect.

From Decemeber 2008 to June 2009, I spoke with many customer care executives from different departments of Reliance like support, billing, retention, some people from Pune office. I have all details like names of those people, date, time when I called them/received call from them. As no one fixed this issue, I stopped calling to Reliance.

After one year i.e. in June 2010, suddenly, I received call from Patiala house court, Delhi that Reliance company filed case against me in court about non-payment of bill. As it would have wasted my time in fighting case, I paid bill within one hour, details are:
Reciept no - S167247299
OTC code - 41426
Amount - Rupees 6757

After payment, I spoke with customer care executive, he told, back end team can retrieve whole data and give justice to me. After that, I spoke with you and you told to send mail.

Sir, till now you must have understood the issue. If you need further clarification, feel free to call me on my mobile phone. I will be available from 1600 hrs to 1800 hrs. I already spoke with you on phone, found you to be very co-operative, professional. I am sure you will refund my hard earned money that I had to pay for no reason.

Awaiting your reply.

Thank you and regards,

first name last name
__________________________________________________ ______________________________________________

Even after these mails and phone calls to the very unprofessional executive DATTA DHARMADHIKARI (Billing department, wired telephone/internet; Reliance office, Kalyani nagar, Pune), nothing happened.

Sir, I want justice. Please guide me about how can I get justice.

Thank you and regards,

Mr. Attar
email - safiyattar@yahoo.com

Originally Posted by Unregistered

Dear Sir/Madam,

I was charged bill of 6757 rupees after one year of termination of internet service. Lawyer representing Reliance company registered complaint against me in Patiala house court, Delhi. I got call from court in June 2010 about the case against me. I have no time for these things, so I paid 6757 rupees on the same day for the service which I never used.

I have following data about this issue:
Hard copy of wrong bills that I received in the few next month after termination
Soft copy of wrong bills that I received in the few next month after termination

I spoke with relaince customer care executives that I recieved wrong bills even after termination of service. They told me not pay those bills and wait for right bill that I will recieve in next month.

I have record of:
Request number/ticket number when I spoke customer care executives
First and last names of executives from tech support and billling department with whom I spoke
Time & date when I spoke with them

After payment of final bill i.e. 6757 rupees so that I won't have to go to court and waste my time and more money, I enquired and tried get justice from Pune billing office. I sent several mails and phoned to officer in Pune office. In mails, I explained issue in details with reference that I have. Mails are as follows:
__________________________________________________ ______________________________________________
From: myemailid@email.com
To: datta.dharmadhikari@relianceada.com
Subject: Very urgent - Broadband bill issue
Date: Wed, 7 Jul 2010 14:49:35 +0530

Dear Sir,

I phoned to your office several times. No one recieved call. I am waiting for your reply, Sir. I sent mails and phoned these many times, you can understand how severe is this for me. Please let me know as early as possible.


Thank you,

first name last name


From: myemailid@email.com
To: datta.dharmadhikari@relianceada.com
Subject: Very urgent - Broadband bill issue
Date: Wed, 7 Jul 2010 13:47:31 +0530

Dear Sir,

I just called to your landline office telephone. Below is that mail. Please reply as early as possible.

Thank you,

first name last name

From: myemailid@email.com
To: datta.dharmadhikari@relianceada.com
Subject: Very urgent - Broadband bill issue
Date: Sat, 3 Jul 2010 05:26:32 +0530

Dear Sir,

Hope you are fine. I sent mail on 27th June 2010 but didn't get reply till 2nd July 2010. Below is that mail. Please reply as early as possible.


Thank you,

first name last name

From: myemailid@email.com
To: datta.dharmadhikari@relianceada.com
Subject: Very urgent - Broadband bill issue
Date: Sun, 27 Jun 2010 04:49:35 +0530

Dear Mr. Datta Dharmadhikari,

I am Reliance broadband internet customer, my details are:
Billing account number - 100000110863064
Name - first name last name
Mobile phone number - my mobile phone number
Residnce address - my addr

I spoke with you on phone a one/two weeks back regarding critical issue which is as follow:

I had internet connction at my home in the year 2008. I paid bill till November 2008 and requested for disconnection in 1st week of December. Till 2nd week of December, my services got disconnected. After that, I tried to use internet I could never use it. People from retention team called and explained different plans so that I would have continued internet connection, I politely refused.

As I paid bill till November 2008, I waited for bill of 10-20 days of December. I didnt recieve correct bill. Following are details of bills that I received by post and email:

Bill no - 281633568419
Bill date - 23-03-2009

Bill no - 281673181726
Bill date - 23-04-2009

Bill no - 281713245059
Bill date - 23-05-2009

All of these bills are incorrect.

From Decemeber 2008 to June 2009, I spoke with many customer care executives from different departments of Reliance like support, billing, retention, some people from Pune office. I have all details like names of those people, date, time when I called them/received call from them. As no one fixed this issue, I stopped calling to Reliance.

After one year i.e. in June 2010, suddenly, I received call from Patiala house court, Delhi that Reliance company filed case against me in court about non-payment of bill. As it would have wasted my time in fighting case, I paid bill within one hour, details are:
Reciept no - S167247299
OTC code - 41426
Amount - Rupees 6757

After payment, I spoke with customer care executive, he told, back end team can retrieve whole data and give justice to me. After that, I spoke with you and you told to send mail.

Sir, till now you must have understood the issue. If you need further clarification, feel free to call me on my mobile phone. I will be available from 1600 hrs to 1800 hrs. I already spoke with you on phone, found you to be very co-operative, professional. I am sure you will refund my hard earned money that I had to pay for no reason.

Awaiting your reply.

Thank you and regards,

first name last name
__________________________________________________ ______________________________________________

Even after these mails and phone calls to the very unprofessional executive DATTA DHARMADHIKARI (Billing department, wired telephone/internet; Reliance office, Kalyani nagar, Pune), nothing happened.

Sir, I want justice. Please guide me about how can I get justice.

Thank you and regards,

Mr. Attar
email - safiyattar@yahoo.com

Kindly post your complaint in short.

Dear Sir/Madam,

I am Mandeep from Hisar(Haryana ) and my Reliance Customer ID is -253256601104.On the above cited subject, it is to inform you that my Reliance Broadband connection has not been working from last one week. I have complaint several times to its service center i.e. 01662-300111. But no response from their side. Moreover, I regularly inform them. But there is no effect of such complaints. Why the hell the services given to them, when they cannot solve them. Their behavior is also very rude. They have made company's reputation zero in my eye. Reliance has good name and fame but services are very-2222 poor. My Landline telephone is also provided by reliance and the number is 01662-300460. You will surprise it has been out of order for last about 7-8 months. It is my business number and it is published or mentioned on my visiting card, out side flex or board, in the advertisement and in the tv advertisement. Whenever, i ask them they proudly said, there is no more point/space to start your phone. You tell me, a company who has provided me such facility or charging each n every day for that, can do so.but i am away from these services. In fact, they have no fear of complaint to any person(i.e. Company head) because i have already made several complaints to their senior's email id, which are mentioned or searched by me on the net but i think whole company members are defaulter. I just fed up with all. I have prepaid connection and i am paying the charges on daily basis. but they don't care of it. This is my last step other wise i will suit a case against them. Whenever my broad net connection is out of order, they take 3-4 days to rectify it. Tell me, the person who is paying this connection on daily basis, how he can wait for it. But this time,it is enough.
Please resolve my problem at earliest.
Thanking you.
Mandeep
C/o. Modern age college of technical education
Opp. Kumari Shailja(Minister) Residence,
Dabra Chowk, Hisar(Haryana)
Mobile-09215334555
Cust ID-253256601104

Dear sir/Madam,
I am Mandeep from Hisar ID -253256601104. It is submitted that as I inform you day before yesterday i.e 21.07.2010, I am facing lots of problem regarding internet. Day before yesterday, your service engineer came and rectified the problem. On 21.07.2010, I received a call from Bombay and Hisar Reliance office and both took the initiative and assured me in future you would’t face any problem. But when the service personnel came, within 5 minutes they started the net. But after half an hour, it is again become dummy piece for me.Today i.e. 22.07.2010, I tried several times on Hisar customer care number i.e. 01662-300111but again they did’t pick the Phone. So tell me when their own phone always remain out of order then how can they solve our problems. But I had service engineer number, his name is mainpal and number is 98120-57008. I informed him that my net is again not working but he ignored my problem. Thereafter, I again called him but the result is same. Before making complaint to local distributors, I made a complaint on your customer care number i.e. 180030007777, your personnel told me that ur complaint is already registered, I can’t take another complaint but your problem would be get solved today. But I neither got any call nor any engineer.

I just fed up with ur services. As I told you, I am running an institute and I have several students. They have internet in their course and my organisation reputation is becoming down. My telephone number 01662-300460 always remain out of order. It has not been working for last about six months. Day before yesterday, when my internet connection was temporarily started then mr. engineer assured me that ur phone would also be started soon. But when my internet is not started, then how can my telephone get be started. Now the following issue I want to be solved soon:-
1. Whenever my internet connection is not in running position, then there should be proper response from local distributor.
2. I made several calls to them, but they ignore it then what would be punishment for them.
3. Who will pay my telephone bill and internet bill as it remains out of order ave. 15 days out of one month.
4. I have recharged my internet connection on 5th- July-2010 and it is going to expire on 4th of Sepetember. After that I want to withdraw my connection, if there is some any other procedure to get back my money before expiring then I want to withdraw it tommorrow.
5. In Hisar, there are many of my relative and other business relation are running same connection, they are also facing lots of problem. I will guide them to do the same.
6. Can you provide, any sort of waiver, If yes the how much and when would I get the same.
7. I am also thinking about to file a suit in the court against the company.
Now I requested to please solve my internet and phone problem at the earliest otherwise above points can be taken for futher action.

Thanking you.
Mandeep Juneja
C/o.Modern Age college of Technical Education
92153-34555
ID-253256601104