Respected Sir,



I had paid 1000 bucks through cheque for getting Airtel broadband
connection.

Its three weeks now, neither I have got the connection nor the money has
been refunded.



In fact, I am very puzzled to see that my cheque was cashed even
without giving any connection.



The airtel sales person name is Reddy and his no is this: 9663305434



I have been calling him for 2 weeks and there is no response from his
side.

I am getting very irritated with this kind of airtel's response to
customer.



Please look into this matter



Thanks

Manoj

9916964651

To ; Nodal Officer
To ; Appellate Officer
To ; Customer Care

Cc; Consumer Court

My application was filled on 11th July'09 from a representative Ram Kumar (Contact
No. 9211937341), as he assured to collect the documents which were not available at
the time of filling the application, I felt assured that he'll commit to his
promise. Despite making several follow ups till date,I haven't been able to submit
the documents, failing upon I've not got the Internet Connection. I run a home based
business & was earlier using Internet Connection from Sify. As promised by the
representative, the connection was to be installed on or before 28th July, it's 1st
Aug'09 I haven't got the connection so far. I started following up since last two
days,my calls been dropped several time by Ram Kumar & couple of assurances have not
resulted in action now. Today morning, I was assured that the documents will be
collected before 12:00 noon & since then I'm trying his no. but he is not picking
up.

Surprisingly the application form contains following nos.

011-41614777 (Delhi NCR Nodal Officer, Raj Kumar Prusty) & another one i.e.
011-41614690 (Delhi NCR Appellate Officer, PD Sarma). Almost 50-100 attempts been
made since morning, but nobody answers the phone. Its an utter shock & disgrace such
reputed brand like Airtel can do this to their prospective customers.

Can somebody look into the matter & resolve it. I've provided my details below, as
nOW I also demand an enquiry into the above & against those who'd been responsible
to create mental trauma & pain to me. I've beared great loss in my business because
of the loss of connectivity which was responsibility of Airtel to provide this to me
on time.

Ram Kumar - 9211937341
Kavinder Kumar - 9891859363
Nodal Officer - Raj Kishore Prusty
Appellate Officer - PD Sarna

My Details -
Akash Deep Sharma
Contact No. - 9899073773 / 9990090786
Application No. - 1860721
Date of Application - 11/07/2009
Plan - Home 649
Amount Paid - 1000/-
Cheque No. - 426406

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Mohsin Khan
Airtel Customer Service Team

Dear Customer,

I would like to inform you that your concern listed on 2 August 2009, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Shivangi
Airtel Customer Service Team

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Sir,

My Self Deepak dadheech and I am using Airtel Prepaid Connection No. 09717320595 since July 2009. Befor a month I got a message from Airtel that my documents are not complete and I was to submit with in 48 hours the same again.

With in 26 hours I resubmitted the all documents at their Relationship Centre at Masudpur, Vasantkunj, New Delhi 110037. Meanwhile I contacted to Airtel a call centre and got informed that as per their records all documents are with them for my cell no.

On 3/05/2010 my cell no. was disconnected and I got a message " Sim Registration Failed"
When I called the Airtel call centre they suggest to call their Nodal Office. After 2-3 calls they replied that my connection is disconnected due to tellyverification failure. After that I contacted Airtel Applete Officer and they informed me that my connection can not be reactivated.

In all this conversation, Every time I was informed that all the procedures was followed. But I never got a single message or call from the Airtel, where they suppose to make 2-3 messages and calls on my number.

I want to activate my Cell no. I am facing a great deal of problems due to this disconection of my no.

Can some one help me.


Deepak Dadheech
09717320595, 09414686135, 011-66337257
deepakdadheec84@gmail.com

Dear Deepak ,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Deepak Dadheech,

I would like to inform you that your concern listed 7 May. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team