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Misleading information provided by airtel sales executives

This is a discussion on Misleading information provided by airtel sales executives within the Broadband forums, part of the Internet Services category; I had subscribed for a airtel iptv and broadband connection 1099 pack in june and the channels that they were ...

  1. 07-23-2011, 04:02 PM #1
    lakshmalhotra
    lakshmalhotra is offline Junior Member
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    Default Misleading information provided by airtel sales executives

    I had subscribed for a airtel iptv and broadband connection 1099 pack in june and the channels that they were supposed to provide us were not present when our connection was installed and after complaining about the incomplete package the airtel back office executives had no idea and did not listen to us and are asking us to upgrade our subscription plan and pay more for the same services which were to be provided earlier. I can even produce the proof of their misleading information whenever required
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  2. 07-29-2011, 08:17 AM #2
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Laksh,

    This is to inform you that your concern listed 23 July 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 08-08-2011, 01:46 PM #3
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    Airtel_Presence
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    Dear Laksh,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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