Originally Posted by Ankurbhatia7

Dear,

I have purchased a tata photon Plus wireless internet stick in mumbai with connection number 9224851550 on 05 June 2011. The sales Manager from Tata Broadband services Mr. Bhupinder Nayyer (Contact Number: 9225215462) and his Assistand Mr. Bharat (9146129151) visited my house twice to give demo and to deliver the device. They promised that there is scheme of BIG BAZAAR coupons woth Rs 600 will be delivered to me in one week's time. The device works perfectly for one day after the delivery and they collected the payment of Rs. 5000 in cash for the plan PHOTONPLSHARP5GB. But after 1 day the device stop working and i have to follow up for almost 3 weeks and cost me almost 100 telephone calls. It cost me huge inconvenience as i purchase the connection to talk with my parents and grand parents in delhi. Whos is going to pay for this period.??

Now the deveice is working but i am still waiting for my scheme vouchers. The the guys are not even picking up the phone and when i try from other numbers they hang up my call. I tried to complaint in tata customer care but they are of no use.

I would strongly recommend not to beleive these people as they only try to fool people and rob them. It is not at all expected from senior employees of a company like TATA. Kindly help me with this.

Dear Mr. Ankur,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 272295939. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Ankurbhatia7

Dear,

I have purchased a tata photon Plus wireless internet stick in mumbai with connection number 9224851550 on 05 June 2011. The sales Manager from Tata Broadband services Mr. Bhupinder Nayyer (Contact Number: 9225215462) and his Assistand Mr. Bharat (9146129151) visited my house twice to give demo and to deliver the device. They promised that there is scheme of BIG BAZAAR coupons woth Rs 600 will be delivered to me in one week's time. The device works perfectly for one day after the delivery and they collected the payment of Rs. 5000 in cash for the plan PHOTONPLSHARP5GB. But after 1 day the device stop working and i have to follow up for almost 3 weeks and cost me almost 100 telephone calls. It cost me huge inconvenience as i purchase the connection to talk with my parents and grand parents in delhi. Whos is going to pay for this period.??

Now the deveice is working but i am still waiting for my scheme vouchers. The the guys are not even picking up the phone and when i try from other numbers they hang up my call. I tried to complaint in tata customer care but they are of no use.

I would strongly recommend not to beleive these people as they only try to fool people and rob them. It is not at all expected from senior employees of a company like TATA. Kindly help me with this.

Dear Mr. Ankur,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned department spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.