Dear Sir/maam,

I recently purchased Reliance data card for internet service.
Before purchasing when i specifically informed about the area I will be using Reliance connection also asked the sales representative (who called me for the data card) about the download speed and not the browsing speed,i was told that the downloading speed would be minimum 500kbps and the surfing speed will be minimum 1.2 Mbps and upto 3.1 Mbps

But I am not getting the download speed of more than 35-40kbps.

When i called the customer care i was told that i will not get the download speed more than 150kbps at any time.

I did the speed test as told by the customer care and during the test also the surfing speed was around 300kbps and the download speed was 20kbps.

When i called several times to lodge a complaint but could not get any satisfactory reply, i was given the contact details of their Nodal officer.I even called him and then i was told that there is a congestion in my area and there is not estimated time as to when it will be rectified.

I have been informed wrongly.

Even on the reliance website it is informed that the activation will be immediate but actually it took almost a week for activating my account.

The koregaon park executive who gave me the data card was not answering my calls.


Kindly help me in this issue.