I have applied for a broadband connection on 14th August, 2009 and issued a cheque of Rs. 500 as installation charges. It is almost 2 years to go, but there is no installation done in my premises till date. I already mailed to the customer care and nodal officer of Kolkata on May, 2010. After that I received a reply mail that the billing issue is solved and the installation cancelled.

But from the last 3 months of this year, I start receiving the bills for the same broadband line with an Account no. : 100112284342, billing Account No. : 100000113015902. I again make a call to the customer care on 29th May, 2011 for the issue with a Service Request ID 153654706 and got a reply that, the Billing issue will solve at the earliest. But it is not yet been solved as I received again a bill for last month.

I am very much disappointed for such a worst service. When I am not using the broadband service then why should I pay?
I also demand the Installation charge of Rs.500, what I paid at the time of filling up the form for installation. When there was no installation, then why should I charged for? I also have the receipt-cum-acknowledgement of my payment.

So, Please advice me, what should I do for this issue.
Since, I am a physically challenged person as I have some difficulties in my leg and eye, I could not go to the consumer court. Is there any online facility to submit a defarmation suit in Consumer Court?
I have attached the receipt cum acknowledge slip and the bill of last month with this post.







please help me out.

Thanks in advance..

[QUOTE=roydipankar;137898]I have applied for a broadband connection on 14th August, 2009 and issued a cheque of Rs. 500 as installation charges. It is almost 2 years to go, but there is no installation done in my premises till date. I already mailed to the customer care and nodal officer of Kolkata on May, 2010. After that I received a reply mail that the billing issue is solved and the installation cancelled.

But from the last 3 months of this year, I start receiving the bills for the same broadband line with an Account no. : 100112284342, billing Account No. : 100000113015902. I again make a call to the customer care on 29th May, 2011 for the issue with a Service Request ID 153654706 and got a reply that, the Billing issue will solve at the earliest. But it is not yet been solved as I received again a bill for last month.

I am very much disappointed for such a worst service. When I am not using the broadband service then why should I pay?
I also demand the Installation charge of Rs.500, what I paid at the time of filling up the form for installation. When there was no installation, then why should I charged for? I also have the receipt-cum-acknowledgement of my payment.


So, Please advice me, what should I do for this issue.
Since, I am a physically challenged person as I have some difficulties in my leg and eye, I could not go to the consumer court. Is there any online facility to submit a defarmation suit in Consumer Court?
I have attached the receipt cum acknowledge slip and the bill of last month with this post.







Hi Dipankar,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Thanks for your reply. lets see how long it will take to resolve the issue.

Just few minutes ago, I got a call from RCOM, telling me that my number is terminated and I will not receive any bill from reliance. The same language, same statement they told me when I complained to their customer care last year. I asked the person about the refund of installation charge, he replied me that, he will inform me after discussing the concerned team!
But this time I want back my installation charge! This is a way of Reliance Communication to cheat the people. When there was no installation in my premises, why should I pay??
And what about the mental harassment they create to me?

Originally Posted by roydipankar

Just few minutes ago, I got a call from RCOM, telling me that my number is terminated and I will not receive any bill from reliance. The same language, same statement they told me when I complained to their customer care last year. I asked the person about the refund of installation charge, he replied me that, he will inform me after discussing the concerned team!
But this time I want back my installation charge! This is a way of Reliance Communication to cheat the people. When there was no installation in my premises, why should I pay??
And what about the mental harassment they create to me?

Hi Dipankar,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

And now, I again received a bill, stated Previous Due Rs. 378.42.
If your concerned team is working on the resolution, then why I am still receiving bills?????
and whenever your representative called me, they are telling that my number is being terminated! I dont understand the term you are always using "termination"?? when there was no installation, then what do you want to terminate?!