Originally Posted by felix1072

Hi,
I am Felix Alexander. I am having a reliance broadband connection at home for the past few years in the name of my mother D,Manjula and the user ID is 216689640294. On 26th June 2011, i made a plan change from plan 299 (2mbps/1GB L) to zoom1 (1mbps,2mbps/UL). The plan change was updated on my reliance login page later on the same day. I enquired customer care regarding this and they said the update has been completed on their side and i can start using the UL plan from then. After an hour, i started using the plan with 1mbps(morning)/2mbps(night). On 27th morning, i received a mail stating that my unbilled usage is Rs.12000 (approx) and later another mail stating Rs.14000 and another one stating Rs.18000. I raised a complaint (155928092) regarding this immediately with the customer care. My connection got suspended on 28th June 2011. Finally, when i checked the unbilled usage at the EOD of 28th, it was Rs.28000 (approx). I have not made any extra usage on limited plan and accessed internet mainly after UL plan activation. I have raised another complaint regarding this and still this has not been resolved. I made this plan change because i needed some data usage this month but i'm now left with no internet connection. I received a call from billing dept and he was not able to help me since he was not able to check my data usage post last bill (23rd June). With Rs.28000 being a really huge amount, i'm really stressed out because of this issue. My mobile number is 9940186458. Kindly resolve this issue ASAP.

Thanks,
Felix Alexander D

Hi Felix,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at Reliance Mobile | Facebook.


Regards,

RCOMcare

Originally Posted by felix1072

Hi,
I am Felix Alexander. I am having a reliance broadband connection at home for the past few years in the name of my mother D,Manjula and the user ID is 216689640294. On 26th June 2011, i made a plan change from plan 299 (2mbps/1GB L) to zoom1 (1mbps,2mbps/UL). The plan change was updated on my reliance login page later on the same day. I enquired customer care regarding this and they said the update has been completed on their side and i can start using the UL plan from then. After an hour, i started using the plan with 1mbps(morning)/2mbps(night). On 27th morning, i received a mail stating that my unbilled usage is Rs.12000 (approx) and later another mail stating Rs.14000 and another one stating Rs.18000. I raised a complaint (155928092) regarding this immediately with the customer care. My connection got suspended on 28th June 2011. Finally, when i checked the unbilled usage at the EOD of 28th, it was Rs.28000 (approx). I have not made any extra usage on limited plan and accessed internet mainly after UL plan activation. I have raised another complaint regarding this and still this has not been resolved. I made this plan change because i needed some data usage this month but i'm now left with no internet connection. I received a call from billing dept and he was not able to help me since he was not able to check my data usage post last bill (23rd June). With Rs.28000 being a really huge amount, i'm really stressed out because of this issue. My mobile number is 9940186458. Kindly resolve this issue ASAP.

Thanks,
Felix Alexander D

Hi Felix,

We hope that we were able to assist you with your concern to your satisfaction. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare